Sales Associate (Mandarin-Speaking) - Full-Time

Job Summary:

The Brand Ambassador will be accountable for creating an excellent customer experience that will exemplify the authenticity of Canada Goose. The Brand Ambassador will be responsible for driving sales, establishing and maintaining customer relationships, and working efficiently with the team to provide the ultimate Canada Goose experience. Additionally, the Brand Ambassador will support the business strategies and goals developed by leadership and will report to the GM and AGM.

Key Responsibilities:

• Achieve or exceed personal sales and productivity standards
• Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
• Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
• Communicate with personal clientele through phone or mail in regards to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc.
• Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
• Educate customers on specific product features and benefits on various types of merchandise
• Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies
• Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities
• Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires
• Handle all POS transactions accurately; sales, refunds and exchanges
• Demonstrate values and behaviours consistent with the Canada Goose’s culture
• Performing other duties as assigned

Education, Qualifications and Experience:

• Must be fluent Mandarin speaker 
• Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
• Experience working with affluent and luxury brands an asset
• Proven track record of successful sales experience, exceeding quota
• Flagship or high profile locations and brands

Knowledge, Skills and Attributes:

• Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
• Ability to work efficiently in a fast-paced and team-oriented environment with a high degree of multi-tasking with minimal supervision
• Excellent attention to detail, taking initiative and promotes a positive working environment
• Ability to work well with others to collectively exceed store sales
• Strong negotiation skills combined with an adaptable approach to selling
• Ability to establish and maintain strong interpersonal relationships
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and know when to seek guidance
• Advanced skills in Microsoft Office; specifically Word and Excel