INFORMATION TECHNOLOGY DESKTOP SUPPORT - Applications Administrator

We are working with a growing, US owned, 50+ year Textile Manufacturer has multiple sites across the Southeast and Northeast. They mostly produce yarn, upholstery, and industrial textiles and have an excellent reputation in the marketplace along with some of the most recognized brands in their industry. Quality company with Quality people and solid benefits. The company is looking for an Information Technology Desktop Support - Applications Administrator for their facility in western South Carolina. These facilities produce products for their market-leading and globally recognized brands/products. This position will report to the IT Manager.

Job Purpose:

• Technical Support for all Information Services solutions, including (but not limited to) Operating Systems, Hardware (laptops, smartphones, tablets, etc.), telephony equipment, network connectivity, and printers/ scanners/ peripherals

Major Accountabilities/Essential Duties:

Responsibilities and accountabilities include, but may not be limited to, the following:

• Provide comprehensive support via telephone, offsite remote access, and on-location for hardware, software, networks, printers, and other assets utilized by the facility or its users
• Monitor and maintain the performance of network resources, diagnose and resolve user inquiries, and ensure continued operational integrity of systems utilized for production
• Utilize and maintain asset tracking software to ensure accurate inventory management and resource allocation
• Assist with user equipment setups, to include deploying hardware, installing and configuring software, cable management, and providing services and assistance for the user to meet their needs
• Perform minor hardware and peripheral repairs in a safe and cost-effective manner
• Maintain records of user requests, troubleshooting actions taken, resolutions within the ticketing system
• Conduct diagnostics, consult technical manuals, and leverage outside vendors to implement solutions to resolve user and system issues
• Manage and work alongside outside vendors to resolve hardware and software issues when applicable
• Maintain documentation on hardware and software utilized within the facility as well as processes, workflows, or how-to guidelines necessary to the function and troubleshooting of that hardware or software
• Continuous education from a diverse range of sources to stay current with changing IT standards, new hardware and software, or other industry related items
• Participate in on-call rotation as directed by the I.T. Manager
• Perform any additional tasks assigned by the I.T. Manager

Minimum Requirements:

Education/Certification:

• Associate of Science in a computer related field required

Experience:

• 3-4 years of experience in I.T. providing support for applications, hardware, software, networking, printers, and information systems
• Ability to focus on and communicate clearly, politely and effectively with end users/ clients in person, virtually or by phone
• Experience in handling support calls, including effective client interaction, incident assessment, priority assignments, documentation of issues and actions taken, management of tickets, vendor liaison, and producing documentation for a knowledgebase
• Experience trouble-shooting incidents deskside or in the field directly with end users/clients strongly preferred
• Experience managing multiple, competing priorities effectively and in a timely manner
• Experience tracking hardware inventory, configuring/ imaging laptops/ computers, installing hardware, upgrading memory, and various other tasks

Technology Requirements:

• Windows OS 7, 10, 11 operations
• Windows OS Management
• Microsoft products (M365, Office, Teams)
• File Share resources (Network Shares, OneDrive, SharePoint)
• VPN Software (Global Protect
• Dell assets (Desktops, Laptops)
• HP Printer (LaserJet and MFPs), Zebra Printers
• RF Scanners
• Windows RSAT
• Basics of Networking (VLANs, subnets)
• Basics of Databases (SQL)

Key Skills:

• Strong interpersonal communication and interaction skills via email, telephone and direct contact
• Critical thinking, problem solving
• Fast learner with high information retention
• Accurate, high attention to detail
• Client service focus/ attitude
• Ability to work effectively and communicate within a team environment
• Attentive listening
• Ability to write/type, use mouse/ keyboard, and telephone/ headset
• Adaptability, managing priority shifts effectively
• Perform duties in professional manner working with different technologies and levels of individual

All Candidates must be able to provide work related references.