ECOMMERCE MARKETPLACE SPECIALIST

As the Ecommerce Marketplace Specialist, you will play a crucial role in optimizing our presence and performance across various online marketplaces.

Role & Key Responsibilities

• Manage and optimize our presence on major ecommerce platforms such as Amazon, Walmart etc. Ensure product listings are accurate, updated and adhere to marketplace guidelines and policies.
• Enhance and monitor product listings including titles, bullet points, product descriptions, images, and brand stores with additional visual and textual content to improve customer experience (A+ content,  etc.).
• Create and manage Amazon shipping plans and Walmart inbound orders to optimize FBA and WFS inventory and support marketplace sales.
• Create and manage cases with Amazon ,Walmart Support to resolve any content or operations issues that arise.
• Responsible for new product set up in Amazon and Walmart Seller Central
• Manage the centralized API ecommerce order and inventory management application (SellerCloud).
• Identify and monitor Amazon suppressed products and assist with having listings reinstated.
• Monitor order errors, order cancellations, sales channel listings and inventory publishing, correct errors, and work with IT to develop processes to eliminate errors.
• Collaborate with cross-functional teams, including sales, marketing, and customer service to optimize product listings and ensure accurate and up to date product information, including pricing, specifications, and availability.
• Work with ecommerce sales and marketing team to develop and execute strategies to increase online sales, improve conversion rates and increase traffic to our ecommerce marketplace sales channels.
• Conduct competitive analysis to identify market trends, best practices, and product development opportunities.
• Implement pricing strategies, discounts, and promotions across all ecommerce marketplace sales channels.
• Monitor overall ecommerce marketplace sales channel performance, including on time delivery, refund, and cancellation rates. Recommend and implement process improvements.
• Monitor and analyze key performance metrics on all ecommerce marketplace sales channels, including sales, traffic, conversion rates, and identify opportunities for improvement.
• Proactively manage case logs and create and resolve support tickets on Amazon & Walmart ecommerce marketplaces.
• Perform other job-related duties as assigned by the company.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field
• Proven experience in ecommerce marketplace management, preferably in a similar role within the consumer goods industry.
• 2+ years' experience in e-commerce with a focus on marketplace management
• Essential experience with e-commerce platforms such as Amazon Seller Central and/ or Walmart Seller Center
• Experience with order and inventory management applications
• Proficiency in Microsoft Office, especially Excel
• Strong analytical skills with the ability to interpret data and generate actionable insights

Salary: $80,000 - $100,000