CUSTOMER EXPERIENCE MANAGER

This dynamic apparel company is experiencing tremendous growth and record sales! This incredible team is motivated and passionate about their apparel and creating high quality products. Fantastic location and lots of room to grow!

IN THE OFFICE five days a week. Incredible team and culture in place. Excellent benefits!

We are looking for a Customer Experience Manager with 6+ years of experience in DTC e-commerce.

Requirements & Responsibilities:

• 3+ management experience
• Responsible for managing, training, and developing a team of CX personnel that is growing rapidly
• Monitor CX dashboards, analyze and report on performance of key platforms and vendors
• Improve customer experience metrics including contact volume, contact patterns and resolution outcomes to ensure service level objectives are met
• Proficiency in Microsoft Excel and understanding of large quantities of data
• Collaborate with Website Team and Product Teams
• Analytical and quantitative with acute attention to detail
• Must have Shopify Plus experience, NetSuite a plus

Room for growth!! Reach out today!! IN THE OFFICE. Full week.

All Candidates must be able to provide work related references.