Alterations Supervisor - Saks Fifth Avenue

Job Overview: Under direction from the General Manager, the Assistant General Manager, or in a large flagship the Alteration Services Manager, the Alteration Services Supervisor is responsible for providing leadership and support to all of the Alteration Services Associates in order to provide outstanding service and meet the needs of the clients and selling organization. Job Description: Drive Workroom Excellence - Create a professional work environment by communicating and exemplifying Saks Fifth Avenue standards of excellence. - Responsible for reviews of all workroom associates. - Deliver technical training and feedback to associates with regard to quality, productivity, and procedures. - Understand workload requirements and monitor associate schedules to maintain appropriate workroom coverage. - Maintain a clean and safe working environment. - Responsible for upkeep and service to all workroom equipment including boiler/steam support. - Responsible for supply orders and organization. Drive Selling - Support company/store initiatives and events. - Assist with made-to-measure to insure correct measurements are taken and match the resulting garment. Drive Service - Create effective teamwork within the alteration workroom and between the workroom and selling organization, training and developing professional Alterations associates and satisfactorily addressing all customer service issues. - Provide an exceptional and consistent customer service experience by recruiting, fee collection, re-alterations and COM. - Work with AGMO to address Sales Associate compliance issues related to promise date. Drive Management of Controllable Profit & Expenses - Achieve and exceed financial and performance goals. - Monitor and ensure that Alterations systems, procedures and pricing policies are consistently implemented. - Responsible for understanding and submitting all month end performance reporting. Qualifications - External Qualifications: Minimum 3 years seamstress/tailoring experience with luxury merchandise • Knowledge of and ability to fit, sew and press a wide range of garments and fit for both male and female clients. • Knowledge of industry standard chalk marks, pin trails, fitting techniques and garment construction. • Demonstrated ability to manage, develop, and motivate people while driving company and store initiatives. • Demonstrated exhibition of sound business judgment, people management, and organizational ability. • Strong verbal and written communication skills needed, fluency in a second language is an added benefit. • Ability to learn and use IT applications, software proprietary to Saks Fifth Avenue and possess basic email and computer skills. • Ability to work well with others and resolve conflict, as well as the ability to work independently to drive a successful department. • Pays attention to detail and able to devise flexible and successful solutions to complex technical problems. • Takes initiative in addressing challenges. • Creates a positive work environment.