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Organization
Job Title
CUSTOMER SERVICE / EDI ASSISTANT - Apparel Company
Location
Los Angeles, California
Country
United States
Region
Southern California
Position type
Permanent
Category
Apparel
Retail
Job Function
Customer Serv / Order Entry
Shipping / Logistics / Warehouse
Experience level
Entry Level
Mid to Senior Level

CUSTOMER SERVICE / EDI ASSISTANT - Apparel Company

Downtown LA apparel company is seeking a detailed oriented Customer Service/EDI Representative to join their team. 

  • This role is responsible for handling order entry, EDI coordination, answering phones, resolving customer claims, order confirmations, and following-up with credit concerns. 
  • Responsibilities include (not limited to):
  • Develop positive working relationships with sales staff and customers
  • Liaison between the warehouse on proper allocation, order changes, pick tickets, etc
  • Manage order backlog for assigned accounts
  • Assist in creating ways for delivering excellent customer service and improve complaint and resolution process

Requirements:

  • At least 2-4 years of relevant experience
  • Must have experience with Customer Service and EDI; Experience with Apparel Magic preferred
  • Proficient in MAC OSx; Microsoft Office (Word, Excel, PowerPoint)
  • Detail oriented with a strong commitment to customer service
  • Outstanding written and verbal communication abilities