Wholesale Account Manager
As the Wholesale Account Manager, you will manage the overall process and fulfillment of our wholesale key account orders to ensure on time deliveries to our customers while growing the business through quality products and excellent customer service. You will be collaborating with internal and external Reps, our Product Development and Operations team.
Duties & Responsibilities:
Manage the day to day communications with all our domestic & international wholesale Key Accounts that consist of the Elite brick & mortar Boutiques, Online Boutiques, Specialty Chains and Department Stores.
Review and approve all orders for availability, lead-times and routing requests.
Work with our outside Vendors on any drop ship orders to ensure all packing or routing requirements given by the Key Account is followed and within the delivery window.
Constant monitoring of our open order reports to ensure shipping at start ship and limiting extension requests.
Problem solve with the internal teams and Rep when issues or delays happen.
Maintain collaborative partnerships with vendors to ensure they are delivering within desired service levels while working together to resolve any production issues.
Perform cost analysis to ensure proper margins can be met
Oversea Chargeback process and review monthly reports with total chargeback while working to decrease them within the company
Responsible for maintaining and issuing vendor chargeback’s and resolution.
Help to identify potential bottlenecks in production based on current output
Maintain reporting metrics and provide analysis and recommended process improvements as a result
Knowledge, Skills, and Abilities Required:
Position is located downtown Los Angeles. Dog friendly office. If interested, submit a cover letter and resume to [email protected] with the subject line: “Wholesale Account Manager : [Your Name]”.