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Urban Outfitters logo
Organization
Job Title
Urban Outfitters Team Leader - 160 Walt Whitman Rd., Huntington Station, Long Island
Location
, New York
Country
United States
Region
NY Metro
Reference Number
21660
Category
Retail
Job Function
Store - Associate

Urban Outfitters Team Leader - 160 Walt Whitman Rd., Huntington Station, Long Island

Urban Outfitters Team Leader

 

Reports To: Store Management

 

Overview

The role of a Team Leader at UO is to create an engaging shopping experience for our customers while working in a place where you can share your love for music, design and style and interact with people in a real and authentic way.

 

Experience + Qualifications

  • Deeply understands and loves the Urban Outfitters customer and brand
  • Builds relationships naturally, embraces individuality and diversity
  • Engages with social media across multiple platforms, connecting with others over shared passions
  • Knows what current trends and products inspire the UO customer
  • Passionate about one’s own development, take initiative to learn new skills and is responsive to feedback
  • Experience leading, communicating and inspiring a group or team of individuals             

 

Roles + Responsibilities

 

Customer Connection

  • Initiates conversation and interacts with the customer in an authentic, personalized way
  • Utilizes technology to enhance the customer’s experience
  • Shares advice, product knowledge and personal experiences to engage with the customer
  • Suggests alternate products, complementary pieces, outfitting tips, or styling ideas based on the customer’s personal style and interests
  • Takes ownership of the sales floor and sales team to ensure customer interaction is the #1 priority
  • Actively involved in the onboarding of new hires and provides continuous training and feedback to the team

 

Communication + Collaboration

  • Exhibits a willingness to learn and adapt, maintaining an ongoing connection with the customers and team
  • Shares good ideas with the team to impact the store processes
  • Collaborates with management and peers, sharing good ideas with the team and actively participates in daily meetings, store projects, and business focuses
  • Contributes to the overall vibe building shared fate by being positive, respectful and helpful to others
  • Partners with store leaders to celebrate individual and team accomplishments

 

Merchandise + Product Knowledge

  • Knows what’s new and what’s selling well throughout the store and shares that knowledge with the customer and team
  • Well-informed on events and special offers in store and online providing customers with a seamless shopping experience
  • Communicates customer feedback and partner with visual team to maintain the Urban Outfitters visual and display standards

 

Business Acumen

  • Takes ownership and initiative to drive store sales and operational results by utilizing KPI results
  • Ensures daily directives (operational + merchandising) are completed while keeping the focus on the customer experience
  • Able to function in high stress situations
  • Maintains a clean and safe store environment
  • Demonstrates awareness and adheres to Loss Prevention, Inventory Control and all other Company policies and procedures

 

During the hiring process, you might be asked to complete a video introduction, an opinion survey, or asked to join us at a UO Hiring Event.

 

Want to learn more about our brand and the amazing people that work at UO? Check out www.urbn.com!