Urban Outfitters Sales Associate - 731 Main St., Park Royal, West Vancouver
UO Sales Associate
Reports To: Store Management
Overview
The role of a Sales Associate at UO is to create an engaging shopping experience for our customers while working in a place where you can share your love for music, design and style and interact with people in a real and authentic way.
Experience + Qualifications
- Deeply understands and loves the Urban Outfitters customer and brand
- Builds relationships naturally, embraces individuality and diversity
- Engages with social media across multiple platforms, connecting with others over shared passions
- Knows what current trends and products inspire the UO customer
- Eager to develop new skills and is responsive to feedback
Roles + Responsibilities
Customer Experience
- Initiates conversation and interacts with the customer in an authentic, personalized way
- Utilizes technology to enhance the customer’s experience
- Shares advice, product knowledge and personal experiences to engage with the customer
- Suggests alternate products, complementary pieces, outfitting tips, or styling ideas based on the customer’s personal style and interests
Communication + Collaboration
- Exhibits a willingness to learn and adapt, maintaining an ongoing connection with the customer
- Collaborates with management and peers, sharing good ideas with the team and actively participating in daily meetings, store projects and brand focuses
- Contributes to the team by being positive, respectful and helpful to others
Merchandise + Product Knowledge
- Knows what’s new and what’s selling well throughout the store and shares that knowledge with the customer
- Well-informed on events and special offers in-store and online, providing customers with a seamless shopping experience
- Maintains Urban Outfitters’ visual and display standards and ensures the selling floor is well-stocked
Business Acumen
- Takes initiative in development of job skills and knowledge to drive store sales and achieve operational results
- Assists in the completion of daily projects while keeping the focus on the customer experience
- Demonstrates awareness and adheres to Loss Prevention, Inventory Control, safety standards, and all other Company policies and procedures
During the hiring process, you might be asked to complete a video introduction, an opinion survey, or asked to join us at a UO Hiring Event.
Want to learn more about our brand and the amazing people that work at UO? Check out www.urbn.com!