Urban Outfitters: Ecommerce Operations Analyst

Founded in 1970, Urban Outfitters (www.UrbanOutfitters.com) operates more than 200 stores in the United States, Canada, and Europe, all offering an eclectic mix of merchandise.  We stock our stores with what we love, calling on our—and our customer's—interest in contemporary art, music, and fashion.  From men's & women's apparel and accessories to items for the apartment, we offer a lifestyle-specific shopping experience for the educated, urban-minded individual in the 18 to 30 year-old range—both online and in our stores as well as through our catalog.

Reports to

Ecommerce Operations Manager

Overview

The role of the Ecommerce Operations Analyst will support the daily operational functions and long-term strategic goals of the Ecommerce Operations team.

Responsibilities

• Help to improve the overall customer experience by collaborating on various projects relating to web development, user experience, IT/systems, operations, logistics & customer service.
• Identify and track front/back-end web platform issues and work directly with shared services and brand teams to prioritize & resolve them.
• Support brand teams in the planning and execution for all web-related enhancements (i.e operational emails, web copy & checkout updates).
• Oversee shipping cutoff timing & communication, free shipping event management & ship restriction updates.
• Assist in end-to-end system quality assurance and build testing.
• Assist in operational/logistical planning, reporting and analytics.

Qualifications

• Excellent organizational and communication skills
• Deep understanding of technical systems, integrations & processes
• Ability to prioritize, support and report on multiple project deadlines simultaneously  
• Highly data-driven, analytical and detail-oriented
• 2+ years of retail experience
• Proficiency in all Microsoft Office programs
• Understands fundamental retail business practices

Education

Bachelor’s Degree in a related field.

Location

Philadelphia, PA