SUPERVISOR USA - Disney World

About Us

SuperGroup plc is the owner of Superdry, which is rapidly
becoming a global lifestyle brand. Superdry focuses on
offering our customers around the world innovative, premium
quality and affordable clothing and accessories across
menswear, womenswear and specialist ranges. Superdry customers
are loyal, varied and truly global, and are defined not by
their age but by their attitude.

Superdry was launched in the UK in 2003 following an
inspirational trip by our founders to Tokyo, and is famous for
designing and producing quality garments inspired by fusing
iconic vintage Americana and high-impact Japanese graphic
imagery with a British twist. Our products are characterised
by quality fabrics with authentic vintage washes, unique
detailing, world-leading hand-drawn graphics, and tailored
fits with diverse styling. As we continue to develop the
breadth and nature of our product ranges, we increasingly
appeal to a broader group of customers, aspirational people
who want to feel amazing in what they wear and appreciate
style, quality and attention to detail.

We operate a fast-growing multi-channel business through a
combination of standalone stores, franchised and licensed
stores, concessions, ecommerce, wholesale and distributors. We
are growing fastest outside of the UK and our international
business is going from strength to strength. We now own and
operate stores in Austria, Belgium, Denmark, France, Germany,
Holland, Ireland, Italy, Spain, Sweden and the USA, with
franchised stores in many more countries. We have nearly 600
points of sale in over 45 different countries and are adding
to this at a rate of over 50 new locations annually. We have
also entered a joint venture with Trendy International Group
in China which will launch Superdry stores into the Chinese
market.

Our global headquarters are based in Cheltenham,
Gloucestershire, UK and we have satellite offices in Aarhus,
Barcelona, Brussels, Hong Kong, Munich and New York, with
specialist sourcing offices in Istanbul and New Delhi. Our
biggest growth area is online, where we operate ecommerce
websites in over 20 different languages and ship to almost
every country in the world.

Our ambition for growth is summarised by our strategic plan
which will provide opportunities to drive significant
increases in revenue. Our plan focuses on three key areas -
building a global lifestyle brand; driving awareness of the
breadth of the Superdry range; and building a broad cross-
channel relationship with customers. It’s supported by the
four key pillars of Embed, Enable, Extend and Execute, which
define exactly how we will go about achieving our aims. As our
product is at the very heart of what Superdry is all about, we
are also focusing hard on our four key product attributes -
design detail; quality obsession; innovation; and
affordability. More about the detail of our strategic plan,
together with our latest business and financial results, can
be found on our corporate website www.supergroup.co.uk.

We aspire to be a great place to work and strive every day to
make every Superdry store and office location a friendly
community with a family feel, with fantastic training and
development, and roles that are compelling, stretching and
interesting. You can see films of many real Superdry
colleagues from across the business talking about their
experiences of working here on our careers website,
www.careers.superdry.com.

Overview

On 26 March 2015, SuperGroup announced the acquisition of our
North American business from our former licensee, which
immediately gave us an estate of 15 stores and around 250
employees, with revenues of nearly $36m. We have a structured
plan in place to return the business to profitability within 2
years, then drive a substantial expansion plan across the US,
Canada and Mexico by 2020. We’ll also continue to develop our
business in the territory through wholesale and ecommerce
channels as we seek to increase our market share.

The role of a Supervisor at Superdry involves supervising,
planning and coordinating daily sales floor and stockroom
tasks to ensure a smooth operation and outstanding store
operational performance. The role focuses on assisting in
maximizing and driving store sales and performance through the
supervision of the store team, ultimately delivering
SuperGroup’s key business objectives.

Key Responsibilities

• Supporting the store in achieving and maximizing sales
targets by offering first class customer service, visual
merchandising and replenishing stock as required

• Ensuring all staff provide exceptional customer service
standards by delivering highly visible and effective
customer service on the sales floor, the fitting rooms and
at the cash desk

• Supervising, planning, coordinating and undertaking all
required shop floor and stock room tasks set by the store
management team in an effective and timely manner

• Ensuring store compliance with company policy and
procedures, taking a consistent approach with all team
members. Ensuring important management information is
communicated out to all relevant team members

• Passionately promoting and driving brand image through
knowledge of product and visual merchandising ensuring high
standards, and ensuring that company guidelines are
followed at all times

• Supervising and ensuring cash desk operations, cash handling
procedures and transactions are carried out accurately with
relevant paperwork completed in accordance with company
policy

• Maintaining a safe working environment for staff and
customers to ensure their wellbeing, and reporting any
Health &Safety concerns to the store management team

• Minimizing loss by ensuring loss prevention procedures are
followed at all times and incidents are reported to store
management team

• Supervising the sales floor at all times in order to
identify and resolve urgent issues

• Supervising stockroom processing and ensuring recalls and
transfers are actioned efficiently to maintain effective
stock control at all times

What we’re looking for

• Experience of working as a Supervisor within the branded
fashion retail industry sector

• Experience of supervising and motivating teams

• Experience of visual merchandising

• Experience of stock management

• Experience of working with Microsoft Office applications

Package

Competitive package