Job Title
Woodland Hills , California
Zip/Postal Code
United States
Northern California
Position type
Job Function
Store - Associate
Experience level
Entry Level
Mid to Senior Level


About Rent the Runway:

Rent the Runway is disrupting the $1.7 trillion global fashion industry by introducing clothing rental as a utility in women’s everyday lives and empowering women to feel like their best selves everyday. We have pioneered the Closet in the Cloud and believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, we have raised $190M from top-tier investors and built one of the most beloved brands on earth. We are proud to be both a profitable and high-growth business, with a loyal 6MM-strong customer base who share the experience of renting as being empowering and smart.

Our 1000+ employees have a revolutionary spirit that permeates our culture. We’ve built - proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - and we are obsessed with continuing to game change our customer experience. We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps tens of thousands of female entrepreneurs build and scale their own businesses with the mission of founders more clearly representing the demographics of this country.

Position Overview:

Rent The Runway launched its first Southern California store in beautiful Westfield Topanga's "The Village" Fall 2016.  Rent the Runway’s retail stores allow clients the opportunity to have a personalized shopping experience with a highly knowledgeable and elevated stylist, by offering our signature Cinderella Experience.  The store concept is an integral part of the future of retail for RTR, providing an upscale offering to every client that comes through the door. We are looking for dynamic, tech- savvy, fashion-advanced, engaging, and energetic leadership to join the team at Rent the Runway, who will consistently deliver outstanding customer service and bring our brand to life.  

We are looking for a dynamic, fashion-forward, engaging, and energetic leader to join the team at Rent the Runway, who will consistently deliver outstanding styling and customer service and bring our brand to life. This is an associate role with leadership responsibilities, but is not limited to these duties.


  • Provide top notch styling and wardrobing service to clientele in a sophisticated environment
  • Communicate with clients pre, during, and post appointment to ensure client’s needs are met and the most outstanding service is delivered
  • Prep and execute assigned styling appointments according to company standards, inclusive of delivering elevated styling and experience expectations
  • Able to speak to style and fit while making recommendations and adjust suggestions accordingly based on client feedback; utilize the RTR website as a fundamental tool
  • Meet and exceed accelerated volume and Key Performance Indicator (KPI) goals- including conversion, average dollar transactions and customer satisfaction scores as well as meet individual sales goals
  • Exhibit leadership skills when direct supervisor is not present
  • Ability to manage and monitor third party scheduling software
  • Demonstrate keen understanding of Rent the Runway products and services, using this knowledge to build sales
  • Responsible for booking appointments through existing client network
  • Increase loyalty and renting behavior through customer outreach and clienteling
  • Act as a liaison for VIPs and Media
  • Able to multi-task and handle large group appointments
  • Maintain the Clubhouse lounge at all times and ensure the experience is stellar


  • A minimum of 2-3 years styling experience
    • Exhibit elevated knowledge of Fashion and to be able to talk with authority about current trends, designers, fit, fabrications and color
    • Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive attitude and ability to built rapport and trust with clients
  • Flexible schedule and including nights, weekends, and holidays
  • Existing Client book preferred
  • Proven track record in attendance and performance
  • Business Acumen- written and verbal
  • Strong computer and presentation skills - with a focus on Mac products