STORE MANAGER - Tanger Outlets Riverhead

MAIN JOB OBJECTIVE:

The Store Manager is responsible for the achieving store sales
and maximizing profitability through effective management of
store team and implementation of company policies. The Store
Manager serves as the ultimate leader of their store,
developing and motivating the entire staff to provide a superior
level of customer service that will drive sales productivity and
results.


ESSENTIAL JOB RESPONSIBILITIES:

Sales Generation:

• Meet sales goals

• Analyze available sales reports and data to determine the
needs of the business and set business strategies

• Set individual sales goals for sales associates, ensuring
goals reflect store business goals

• Continuously motivate sales staff to meet assigned sales and
productivity goals

• Support the development of associates’ sales techniques,
ensuring utilization of elevated levels of sales and
service to maximize sales

• Demonstrate an in-depth knowledge of the merchandise; ensure
selling staff is fluent in all aspects of product knowledge

• Demonstrate sales leadership for staff by playing an active
role on the selling floor

• Collaborate with Supervisor and Marketing to identify
marketing opportunities to support sales

• Develop events/incentives that will continue to grow
customer base, with particular emphasis on building local market


Customer Service:

• Ensure all associates provide the highest level of customer
service

• Ensure staff maintains constant client communication through
utilizing their client books

• Manage client database and utilize information to increase
sales and client contact

• Resolve all client problems and complaints quickly and
effectively

• Assist sales associates with various customer service issues
i.e. dissatisfied customers, returns, defective
merchandise.

• Manage all special events inclusive of collection previews,
client events, sale events and center events, etc.

• Empowers associates to make decisions in the customer’s best
interest that also support the Company’s philosophy


Operations:

• Ensure facility maintenance, presentation and organization

• Ensure cash control procedures are properly followed
including: bank deposits, safe funds and petty cash

• Control store expenses and maintain budgets, continually
striving to reduce costs

• Schedule associates to maintain adequate floor coverage
while maintaining payroll budgets

• Ensure deliveries are properly processed in a timely manner

• Monitor the movement of all inventory and ensure that staff
adheres to all Shipping/Receiving policies and procedures

• Meet inventory accuracy and shrink requirements

• Ensure staff is trained in all areas of appropriate register
usage and maintenance

• Understand and properly execute all management register
functions

• Support, promote and assume responsibility for loss
prevention in all areas of risk management, physical
security, store cash controls, inventory management, inter-
store communication

• Build and maintain good communication with members of
corporate office, regional office, mall office and other
stores

• Exhibit proficiency in computer programs used by the Company
including: Word, Excel


Merchandising/Visual:

• Implement and maintain all merchandising directives and
ensure execution of effective merchandising strategies

• Partner with logistics, product teams and supervisor to
ensure appropriate assortment for the store

• Ensure the selling floor is neat, clean, organized and
reflects the correct visual image at all times

• Ensure presentation of all displays, fixtures and all visual
areas are reflective of current visual direction

• Identify and communicate product concerns in a timely manner

• Communicate inventory needs to support the business goal


Human Resources:

• Recruit, train, and develop staff ensuring all positions are
filled in a timely manner with qualified personnel

• Support, implement and provide follow-up for all training
programs, seminars, etc.

• Continually evaluate the performance of each associate and
provide constant feedback to ensure results

• Resolve all human resources issues in a timely and effective
manner, partnering with HR when necessary

• Ensure integrity of payroll and the payroll process

• Ensure image and grooming standards are professional,
reflective of the brand image and adhered to at all times

Minimum 5 years of retail experience, with at least one year
as the Store Manager.