STORE MANAGER - San Jose, CA

About Us

SuperGroup plc is the owner of the dynamic Superdry brand and operates in the premium branded fashion clothing sector. Superdry focuses on high quality fashionable menswear, womenswear and accessories, fusing vintage Americana and Japanese graphics with a British style. Superdry operates a multi-channel business through a combination of standalone stores, concessions, ecommerce, and UK and international wholesale. Our global headquarters are based in Cheltenham, Gloucestershire.

Founded in 2003, we have grown to a portfolio of 98 owned stores and 40 concessions in the UK & Ireland, and 70 owned stores and 15 concessions across Europe. We opened 28 owned stores in 8 countries during the 2014/2015 financial year, totalling an additional 82,000 square feet of trading space. We also have 221 franchised and licensed Superdry stores in 69 countries worldwide, and operate 25 international ecommerce websites, delivering to 169 countries. We now employ in excess of 3,900
people globally.

Our ambition for growth was proven at our 2014/2015 year end results as we announced a 12.9% rise in revenue to £486.6m and a 2% rise in underlying profits to £63.2m. Retail revenues were up 17% while like-for-like retail sales were up 4.8%. 18.2% of our retail sales are now generated online. Wholesale revenues rose by 4% to £152.5m.

Following the appointment of Euan Sutherland as CEO in October 2014, we have developed and launched a new long-term strategic plan focusing on three key areas - to build a global lifestyle brand; to drive awareness of the breadth of the Superdry range; and to build a broad cross-channel relationship with customers. As our product is at the very heart of what Superdry is all about, we are also focusing hard on our four key product attributes - design detail; quality obsession; innovation; and affordability.

In March 2015, SuperGroup announced the acquisition of our North American business from a former licensee, which immediately gave us an estate of 15 stores and around 250 employees, with revenues of nearly $36m. We have a structured plan in place to drive a substantial expansion plan across the US, Canada and Mexico by 2020. In July 2015 we announced the creation of a joint venture business in China, in partnership with the established Chinese retailer Trendy International, giving us a solid platform for
a major entry into the Chinese market.

Finally, in another exciting development, Golden Globe winning actor Idris Elba is collaborating with Superdry to design and produce a premium line of clothing which will be sold globally in stores and online, as well as through Wholesale partnerships from Autumn/Winter 2015. This new collaboration is part of our strategy to create a global lifestyle brand, building on the iconic heritage of Superdry to broaden and strengthen customer appeal.

Overview

On 26 March 2015, SuperGroup announced the acquisition of our North American business from our former licensee, which immediately gave us an estate of 15 stores and around 250 employees, with revenues of nearly $36m. We have a structured plan in place to return the business to profitability within 2 years, then drive a substantial expansion plan across the US, Canada and Mexico by 2020. We’ll also continue to develop our business in the territory through wholesale and ecommerce channels as we seek to increase our market share.

The role of a Store Manager at Superdry involves assuming overall management responsibility for a store, ensuring exceptional operational and commercial standards within agreed budgets. Leading by example, the role focuses on maximizing and driving store sales, performance and profitability through the development, management, support and direction of the store team, ultimately delivering SuperGroup’s key business objectives.

Key Responsibilities

• Proactively supporting the District Manager in the delivery of the retail strategic plan which delivers SuperGroup’s business objectives

• Delivering company standards, strategies and initiatives to achieve sustainable growth

• Achieving the stores sales targets by maximizing profits, minimizing costs and managing workforce budgets

• Delivering excellent customer service standards by example ensuring highly visible and effective customer service management at all times to drive continuous improvement

• Selecting, training, developing, reviewing, managing, coaching, supporting and setting direction for all members of the store team to ensure high performance and productivity at all times

• Driving and ensuring store compliance with company policy and procedures, taking a consistent approach with all team members ensuring operational efficiency at all times

• Ensuring brand image is driven and showcased by optimizing product visual merchandising and service levels

• Minimizing loss by ensuring all loss prevention procedures are followed

• Ensuring provision of a safe working environment to ensure staff and customer wellbeing

• Ensuring stockroom processing and replenishment procedures are in place, and that recalls and transfers are completed effectively

• Walking the shop floor regularly, talking with customers and team members in order to identify and resolve urgent issues

• Maintaining awareness of market trends in the retail industry, monitoring activity of local competitors

What we’re looking for

• Substantial experience working as a Store Manager within the branded fashion retail sector

• Experience of recruiting, leading, managing and training teams effectively

• Demonstrable track record of improving sales figures and KPI achievements

• Experience of dealing with and resolving employment relations issues

• Experience of visual merchandising

• Experience of stock management

• Experience of working with Microsoft Office applications

• Preferably qualified in Retail Management

Package

Competitive package

PLEASE NOTE THAT BECAUSE THIS IS A PIPELINING VACANCY, WE MAY
NOT RESPOND TO YOUR APPLICATION IMMEDIATELY. WE WILL REVIEW YOUR
RESUME AND RESPOND WHEN A SUITABLE VACANCY BECOMES AVAILABLE.