STORE MANAGER - New York, NY

rag & bone is seeking a Store Manager for one of our New York City locations.


Responsibilities

• Ensure an elevated level of sales and services is practiced by all associates. Lead by example

• Demonstrate product knowledge and ensure delivery of this knowledge to staff

• Formally and informally conduct market research and competitor analysis

• Ensure all employees provide excellent customer service and experience at all times

• Coach and develop retail associates to meet store goals

• Ensure you are building a candidate pipeline via networking, interviewing, etc.

• Lead the recruitment, onboarding, training and development of all staff

• Directly responsible for the management and success of all store employees

• Delegates appropriately to ensure efficiency of store operations and to develop team members

• Resolves all HR and employee issues in a timely and effective manner, partnering with HR and Area Manager when necessary.

• Be intimately familiar and able to perform and train staff on all store operations tasks from register to stock room.

• Solution oriented. Address problems proactively and with potential solutions.

• Ensure all company policies, procedures, initiatives, directives, are communicated and executed

• Work with the HR to process new hire paperwork, status changes, departures and all other people admin processes

• Leads team through change and challenges

• Provides regular feedback, coaching and counseling on performance

• Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities

• Monitors daily, weekly, and monthly sales goals of team members

• Builds customer loyalty through in store experience

• Works closely with VM and buying teams to advise on product assortment and displays based on customer demographics/market

• Knows and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies. Ensures team is educated on all and managers are able to confidently speak to all.

• Represents the brand and ensures team members are embodying the brand spirit in all interactions with customers and peers.

• Responsible for success and results of all areas of the business. Knows when to delegate and when to take ownership and responsibility.

• Ensures store is operating in a fiscally responsible manner and with integrity

• Build and maintain good communication with members of corporate team

• Responsible for store schedule ensuring adequate floor coverage at all times

• Ensures cash handling and register procedures are maintained and executed accurate at all times

• Ensures integrity of payroll procedures


Qualifications

• Minimum 5 years specialty retail experience with 5+ years in a Store Management role

• Experience management a commissioned based environment

• Demonstrated ability to drive sales and grow business

• Demonstrated ability to motivate, lead and develop team

• Luxury or contemporary management experience preferred

• Proven experience leading a product and customer centric sales environment

• Ability to prioritize and multitask

• Passion for customer service, selling

• Solution oriented. Ability to see and propose path to success with minimal direction

• Strong business acumen and corporate exposure