STORE MANAGER - New York

rag & bone is seeking a Store Manager for one of our New York City locations.

Store Managers are responsible for representing the brand by embodying and fostering the rag & bone culture, customer experience and lifestyle in their store. The ideal candidate possesses a skill set that allows them to lead by example by managing store operations, ensuring exceptional customer experiences and driving profitability and top-line sales growth. In addition to meeting strategic business goals, successful Store Managers have the ability to coach and develop all associates and managers to meet their individual career goals while maintaining a collaborative and customer centric store environment.

Key Roles and Responsibilities

Brand Experience

Builds customer loyalty through in store experience
Demonstrate product knowledge and ensure delivery of this knowledge to staff
Ensure an elevated level of sales and services is practiced by all associates.
Maintain a one company/one experience perspective in all customer service interactions
Represents the brand and ensures team members are embodying the brand spirit in all interactions with customers and peers.

Driving the Business

Formally and informally conduct market research and competitor analysis
Ensures store is operating in a fiscally responsible manner and with integrity
Ability to analyze all sales report and data to determine needs of the business and partner in setting strategies.
Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities.

Leadership

Build and maintain good communication with members of corporate team
Knows and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies. Ensures team is educated on all and managers are able to confidently speak to all.
Leads team through change and challenges
Solution oriented. Address problems proactively and with potential solutions.
Responsible for success and results of all areas of the business. Knows when to delegate and when to take ownership and responsibility.
Maintain a leadership presence on the sales floor

Operations

Be intimately familiar and able to perform and train staff on all store operations tasks from register to stock room.
Ensure all company policies, procedures, initiatives, directives, are communicated and executed.
Ensures cash handling and register procedures are maintained and executed accurate at all times.
Ensures integrity of payroll procedures
Responsible for store schedule ensuring adequate floor coverage at all times.
Delegates appropriately to ensure efficiency of store operations and to develop team members

People Staffing & Development

Coach and develop retail associates to meet store goals
Lead the recruitment, on boarding, training and development of all staff
Provides regular feedback, coaching and counseling on performance
Resolves all HR and employee issues in a timely and effective manner, partnering with HR and Area Manager when necessary.
Work with HR to process new hire paperwork, status changes, departures and all other people admin processes
Directly responsible for the management and success of all store employees
Ensure you are building a candidate pipeline via networking, interviewing, etc.

Visual Merchandising

Works closely with VM and buying teams to advise on product assortment and displays based on customer demographics/market

Experience/Skills

Minimum 5 years specialty retail experience with 3+ years in a Management role
Experience managing in a commissioned based environment preferred
Demonstrated ability to drive sales and grow business
Demonstrated ability to motivate, lead and develop team
Luxury or contemporary management experience preferred
Proven experience leading a product and customer centric sales environment
Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend