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Club Monaco logo
Organization
Job Title
STORE MANAGER, HOUSTON GALLERIA - CLUB MONACO
Location
Houston, Texas
Country
United States
Region
Midsouth
Position type
Permanent
Category
Retail
Job Function
Store - Management

STORE MANAGER, HOUSTON GALLERIA - CLUB MONACO

Club Monaco is an international brand that designs and creates
modern yet timeless clothing and accessories for women and
men. Since its first store opened in Toronto in 1985, Club
Monaco has been recognized by fashion influencers for its
thoughtfully designed, purposeful collections featuring
relevant, wearable pieces, fine fabrics and exceptional fits.
In 1999, Club Monaco became a subsidiary of the Polo Ralph
Lauren Corporation.


Overview

The Store Manager contributes to the successful financial
growth of the company by ensuring customer service exceeds
beyond expectations, operational integrity in how we operate,
and development and promotability of our human resources. The
store manager is responsible for the overall results of a
single store location.


Responsibilities

Operational Duties

• Ensure all opening and closing store procedures occur in a
timely and efficient manner

• Monitor and execute daily payroll goals

• Organize schedules for Managers and Stylists

• Secure Company assets through implementation of effective
Loss Prevention methods and policies and procedures


Financial

• Achieve or exceed financial plans through effective planning
and management

• Analytical and strategic management of sales and wage
budgets to determine and launch actions to meet/ exceed
goals

• Utilize all tools / support available to develop creative
approaches to driving the business results in all locations

• Monitors sales and financial results of multiple locations

• Ensures all stores’ actions optimize sales, merchandise
investment, wage investment and minimize stock shortage

• Ensure disciplined control of all store expenses

• Lead the stores’ business planning process


Customer Service

• Ensure customer service levels are met and exceeded beyond
expectations at every opportunity

• Understand and enhance the customer’s experience through
effective communication, service, and selling culture

• Demonstrate ways to increase personal and store productivity

• Communicate merchandise opportunities / customer feedback to
managers

• Apply sales transaction knowledge to process routine
discounts, holds, gift certificate sales, special orders,
exchanges, refunds, credit vouchers and alterations

• Partner with District Manager to learn more about the
company and personal development opportunities


Human Resources

• Recruit quality high level candidates

• Maintain, train, and develop a store team of managers

• Provide store management and service associates with
continuous performance feedback and necessary training to
assist them to meet current and future position
requirements

• Contribute to long term growth through minimum turnover

• Ensure management and service associates clearly understand
and meet job expectations

• Schedule and facilitate training sessions where needed to
develop individual and overall team skills and abilities


Inventory Management and Marketing

• Contribute to Company growth through marketing and inventory
management

• Assess and reacts to opportunities provided by competition

• Ensure operational integrity in routines and practices in
how the stores run

• Train managers and service associates in inventory
management and supervises physical inventory count

• Train/coach and audits store management and associates
regularly on meeting timelines and standards related to
direction on markdowns, promotional set up, merchandising
direction, damage processing, consolidations and overall
store standards

• Provide DM and corporate with inventory feedback/requests as
needed


Visual Presentation/Store Maintenance

• Ensure the brand integrity of the company is reflected to
customer

• Train and support management and service associates in the
planning and supervision of store flips and regular
merchandising needs

• Ensure store works to merchandising/flip calendars

• Ensure store meets visual merchandising and maintenance
standards


Skills and Requirements

• Requires 5 + years store management experience

• Computer proficiency with MS Office; Outlook, Excel, Word

• Excellent interpersonal skills supporting a team environment

• Excellent English communication - verbal and written

• Excellent time management/project skills

• Strong planning and organizational skills with a sense of
priority for deadlines and attention to detail

• Ability to recognize and react to changing work demands

• Comfortable and confident in making effective autonomous
(and group) decisions in a timely manner

• Goal oriented: ability to stay focused on creating winning
results

• Dedicated to high levels of Customer Service and Sales
Productivity

• Areas indicating leadership skills such as volunteer work

• Must be able to work shift standing and walking and be able
to lift approx 20 lbs.

• Must be able to pack, unpack and move stock when supporting
in receiving / stocking store functions.

• Supplemental Data: Provide any other additional information
(e.g. access to vehicle, ability to travel, etc.)

Club Monaco is a dynamic, rapidly growing retail brand that
continues to offer modern style and a unique voice within the
fashion and retail industries. Headquartered in New York City’s
Chelsea Gallery district, Club Monaco can be found in over 140
locations worldwide with stores in the United States, London,
Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.


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