Store Manager - Copley Square Mall

Title: Store Manager

Department: Copley Square Mall - Boston, MA

Manager: VP of Retail

KEY RESPONSIBILITIES:

BUILD THE BRAND

1. Must possess a personal client book, area contacts, and have a proven ability to build brand awareness

2. Lead and deliver exceptional customer experience, and effectively meet customer challenges

3. Ensure implementation of company selling strategies

4. Ensure strong product knowledge of L.K. Bennett line

5. Develop and maintain a clientele program, for customer follow-up phone calls, new collection launches, and special event invites

BUSINESS ANALYSIS AND OPERATIONAL EXCELLENCE

1. Analyze and develop revenue-generating strategies

2. Communicate/Delegate strategies effectively to team

3. Achieve all Financial and Operational objectives such as:expense control, loss prevention audits/checklists, and weekly reports

4. Manage and Communicate appropriate product mix, and inventory needs

5. Execute visual merchandising directives and maintain standards consistent with company brand strategies

6. Maintain overall company policies and procedures

BUILD, COACH AND DEVELOP STORE TEAM TO REACH SALES GOALS

1. Recruit, interview, and hire store team while adhering to budgetary goals

2. Build a team that works well together based on the needs of the store

3. Ensure training of the associate team on service, selling, visual and merchandising standards

4. Sets expectations and ensures accountability for providing quality customer service and achieving individual and store sales goals

5. Coach, Develop and maximize the success of all associates, through analyzing and reviewing sales associates performance

6. Maximize sales potential by coaching associates behaviors on the sales floor and on an individual basis

7. Ensure delivery of all performance documentation in a timely manner, including coaching and conflict resolution

8. Succession planning and retain top talent

All other duties as assigned