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Club Monaco logo
Organization
Job Title
STORE MANAGER, CHINOOK - CLUB MONACO
Location
Calgary, Alberta
Country
Canada
Region
Canada
Reference Number
5481128
Position type
Permanent
Category
Retail
Job Function
Store - Management

STORE MANAGER, CHINOOK - CLUB MONACO

Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

Overview The Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The store manager is responsible for the overall results of a single store location. Responsibilities: Leadership Attributes
  • Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements
  • Foster a positive team environment by empowering members to participate and cooperate on store initiatives
  • Drive employee engagement through consistent recognition and providing training to improve on performance
  • Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
  • Provide department insight related to the customer experience and communicates information to district team and corporate office
Customer Experience
  • Ensure customer service levels are met and exceeded beyond expectations at every opportunity
  • Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
  • Ensure that customer and employee experience are prioritized over workload or tasking
  • Motivate and coach store team to achieve personal and store sales goals
  • Monitor sales floor and zone coverage to drive sales and maintain customer focus
  • Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
  • Ensure store teams receive customer service & product knowledge training to strengthen selling skills
  • Model and ensure dress code compliance
  • Achieve personal SPH goals*
People & Development
  • Recruit quality high level management candidates
  • Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
  • Ensure management and service associates clearly understand and meet job expectations
  • Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
  • Coach and mentor staff to achieve optimal results including succession planning for current and future positions
  • Lead new hire on-boarding and training
Visual Presentation/Store Maintenance
  • Ensure store meets visual merchandising and maintenance standards
  • Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
  • Train and support store team in the planning and supervision of store flips and regular merchandising needs
  • Ensure store works to merchandising/flip calendars
  • Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
  • Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives
Financial
  • Lead the stores’ business planning process
  • Achieve or exceed financial plans through effective planning and management
  • Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
  • Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses
Inventory Management
  • To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
  • Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
  • Train managers and sales associates in inventory management and supervise physical inventory count
  • Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
  • Ensure operational integrity & asset protection compliance in day to day operations & practices
Skills and Requirements
  • Requires 5 + years store management experience
  • Computer proficiency with MS Office; Outlook, Excel, Word
  • Excellent interpersonal skills supporting a team environment
  • Excellent English communication - verbal and written
  • Excellent time management/project skills
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Ability to recognize and react to changing work demands
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
  • Goal oriented: ability to stay focused on creating winning results
  • Dedicated to high levels of Customer Service and Sales Productivity
  • Areas indicating leadership skills such as volunteer work
  • Physical Demands:
    • Hours/days of work can be varied due to the demands of the business
    • Must be able to work shift standing and walking and able to lift approx 20 lbs.
    • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
  • Supplemental Data: Provide any other additional information (e.g. access to vehicle, ability to travel, etc.)

Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York City’s Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.

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