Store Manager
Overview:
The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks a Store Manager to join the team!
Responsibilities:
Sales Generation
- Meet sales goals
- Analyze available sales reports and data to determine the needs of the business and set business strategies
- Set individual sales goals for sales associates, ensuring goals reflect store business goals
- Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates’ sales techniques, ensuring utilization of “7 Steps of Selling” to maximize sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
- Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
Customer Service
- Ensure all associates provide the highest level of customer service, utilizing the “7 Steps of Selling”
- Ensure staff maintains constant client communication through utilizing their client books
- Manage client database and utilize information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
- Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy
Operations
- Ensure facility maintenance, presentation and organization
- Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
- Control store expenses and maintain budgets, continually striving to reduce costs
- Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
- Ensure deliveries are properly processed in a timely manner
- Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
- Meet inventory accuracy and shrink requirements
- Ensure staff is trained in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits
- Build and maintain good communication with members of corporate office, regional office, mall office and other stores
- Exhibit proficiency in computer programs used by the Company including: Word, Excel
Merchandising/Visual
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
Human Resources
- Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
- Support, implement and provide follow-up for all training programs, seminars, etc.
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Ensure integrity of payroll and the payroll process
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Qualifications:
Minimum 5 years retail experience with 2-3 years specialty management