STORE MANAGER - Atlanta, GA
RESPONSIBILITIES to include, but not limited to:
Sales Generation
- Meet personal and store sales goals
- Analyze available sales reports and data to determine the needs of the business and set business strategies
- Continuously motivate sales staff to meet assigned sale and productivity goals
- Support the development of associates’ sales techniques, ensuring elevated level of service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
- Demonstrate sales leadership for staff by playing an active role on the selling floor
Customer Service
- Ensure all associates provide the highest level of customer service
- Ensure staff maintains constant client communication through utilizing their client books
- Manage client database and utilize information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
- Empower associates to make decision in the customer’s best interest that also supports the company’s philosophy
Operations
- Ensure facility maintenance, presentation and organization
- Ensure cash control procedures are properly followed including; bank deposits, drawer funds and petty cash
- Ensure deliveries are properly processed in a timely manner
- Monitor the movement of all inventory and ensure that staff adheres to all shipping/receiving policies and procedures
- Ensure staff is trained in all areas of appropriate register functions
- Understand and properly execute all management register functions
- Build and maintain good communication with members of corporate office, regional office, mall office and other stores
Merchandising/Visual
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction. Identify and communicate product concerns in the timely manner
- Communicate inventory needs to support the business goal
Human Resources
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
REQUIREMENTS:
- 2-3 years of store management experience in a design driven, upscale specialty store environment.
- Associate’s or bachelor’s degree a plus
- Proficiency in computer programs used in the company including: Word, Excel
- Excellent sales and merchandising skills
- Strong fashion sensibility