Overview:
Crisp color, graphic prints and playful sophistication are the hallmarks of Kate Spade & Company. From handbags and clothing to jewelry, fashion accessories, fragrance, eyewear, shoes, swimwear, home decor, desk accessories, stationery, tabletop and gifts, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.
Kate Spade & Company has over 168 retail shops and outlet stores across the United States, and more than 87 shops internationally. Our colorful products are sold worldwide, in every time zone and on every continent. Whether in San Francisco, Sao Paulo or Shanghai, our shops are always warm and inviting.
Responsibilities:
client & service expert:
oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade
development of business driving initiatives that build a repeat business or that attracts a new customer
ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
ensure team is compliant will all clientele standards and thank you note policy
ensure all associates complete the sales training program
model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
leadership presence/steward of talent:
achieve financial success through improvement of measurable statistics that positively impact the store performance
hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade brand to our customers
provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback
perform annual performance evaluations with quarterly review of employee goals
network and create positive relationships in the community that result in business generation, awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open positions
attend, on average, two annual company management meetings
building brand equity:
understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DM
communicate to DM customer feedback and quality issues in order to improve customer service and sales
operational excellence:
perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
conduct regular store meetings to ensure accurate and consistent communication with employees
maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business
supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory
oversee loss prevention policies and procedure to be 100% compliant
Qualifications:
education and experience required:
minimum 3 years management experience in luxury goods or a comparable retail environment
college degree preferred
skills and abilities required:
professional sales development and exceptional interpersonal skills
strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
ability to analyze selling reports, identify business trends and react quickly to the needs of the business
comfort in making decisions and mediating conflict within a team-environment
proficient in windows-based software such as excel, word and outlook
physical requirements:
available to work store schedule, as needed, including evenings and weekends
standing for extended periods of time
able to safely lift boxes up to 40 pounds
comfortable climbing ladders
Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran