Store Brand Leader - Corte Madera

OVERVIEW The Store Brand Leader will lead and inspire by taking an Omni channel approach to the retail experience. The goal is to deliver a unique, community-driven and entrepreneurial store by taking a forward-thinking approach to the customer experience, in-store creative marketing, merchandising, activations, and leadership to drive sales and customer engagement.

RESPONSIBILITIES: 

Leadership & Team Management

⋅ Recruit, Hire and Promote

Continuously talent plan to build a strong internal bench, maintain a network of great candidates, and hire exceptional people.

⋅ Develop & Train

Use creative strategies to develop personalized training plans that build skills and expertise. Foster a culture of problem solvers and people that take action

⋅ Inspire & Motivate

Inspire teams through empowerment, creativity, empathy, and shared fate. Tailor motivation to the individual and leverage the strengths of the team.

Brand Experience

⋅ Customer Engagement

Focus on ensuring teams deliver exceptional customer experiences that are efficient, engaging, and personalized. Create a compelling atmosphere for our customer through the use of merchandising and display.

⋅ Retail Experience

Elevate every aspect of the brick and mortar experience as brand and Omni channel capabilities expand. Translate good ideas into actionable concepts that can be shared.

⋅ Digital Experience

Leverage localized digital marketing efforts to engage our customer in new ways. Drive brick and mortar brand awareness through Local Social Media accounts, shoppable store pages and assortments, in-store pickup, and digital-first merchandising opportunities that reflect the evolution of the retail environment.

⋅ Community & Culture

Connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with our retail space and products.

Visual & Business Operations

⋅ Analyze the Business

Analyze sales and product to identify and interpret business opportunities for each store and market.

⋅ Inspire Independent Thinking

Effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic business decisions.

⋅ Change & Innovation

Take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and supporting leadership teams to drive sales and engage our customer.

⋅ Manage Operational & Visual Execution

Collaborate with store team and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.

Communication & Relationships

⋅ Communication & Collaboration

Foster a culture of strong communication and teamwork to ensure a seamless balance of operational and visual priorities and facilitate problem solving.

⋅ Leadership & Feedback

Inspire independent thought, action, and brand ownership to drive sales. Integrate observations and key performance metrics to guide teams in making business decisions.

⋅ Digital Communication

Work with new systems of communication to share ideas and information from a distance and communicate with multiple stores and teams at once. Utilize this to build community within the team and create an empathetic shared experience between Home Office and the field.

⋅ Knowledge & Information Dissemination

Encourage: innovation through dissemination of knowledge, a culture of peers teaching peers, and enabling easy access to information.

Skills 

⋅ Strong people management and leadership skills

⋅ Strong business acumen and ability to achieve visual and operational excellence

⋅ Inspires entreprenurial thinking and is able to lead teams to achieve extraordinary results

⋅ Exceptional critical thinking skills and a passion for continually evolving and innovating

Requirements

⋅ 5+ years store leadership experience

⋅ Strong merchant skills and a history of delivering financial results

⋅ Well-rounded leader with a proven record of hiring and developing creative and operational talent

⋅ Experienced in coaching, counseling & conflict resolution

Key Partners

⋅ District + Regional Team

⋅ Store Operations

⋅ Brand Experience Team

⋅ Regional Loss Prevention Manager

⋅ Inventory Control

⋅ Sales Audit

⋅ Facilities

Reports To: District Brand Leader 

Oversees: Store team 

Special Requirements:

Ability to regularly work nights and weekends

Occasional travel

We’ll want to learn more about you, so look out for an invite to complete a video interview as part of our application process!

Urban Outfitters, Inc. will make reasonable accommodations available for applicants with disabilities if required.  Please notify us if an accommodation is needed.