STOCK ASSOCIATE USA - New York Times Square

 About Us

SuperGroup plc is the owner of Superdry, which is rapidly becoming a global lifestyle brand. Superdry focuses on offering our customers around the world innovative, premium quality and affordable clothing and accessories across menswear, womenswear and specialist ranges. Superdry customers are loyal, varied and truly global, and are defined not by their age but by their attitude.

Superdry was launched in the UK in 2003 following an inspirational trip by our founders to Tokyo, and is famous for designing and producing quality garments inspired by fusing iconic vintage Americana and high-impact Japanese graphic imagery with a British twist. Our products are characterised by quality fabrics with authentic vintage washes, unique detailing, world-leading hand-drawn graphics, and tailored fits with diverse styling. As we continue to develop the breadth and nature of our product ranges, we increasingly appeal to a broader group of customers, aspirational people who want to feel amazing in what they wear and appreciate style, quality and attention to detail.

We operate a fast-growing multi-channel business through a combination of standalone stores, franchised and licensed stores, concessions, ecommerce, wholesale and distributors. We are growing fastest outside of the UK and our international business is going from strength to strength. We now own and operate stores in Austria, Belgium, Denmark, France, Germany, Holland, Ireland, Italy, Spain, Sweden and the USA, with franchised stores in many more countries. We have nearly 600 points of sale in over 45 different countries and are adding to this at a rate of over 50 new locations annually. We have also entered a joint venture with Trendy International Group in China which will launch Superdry stores into the Chinese market.  

Our global headquarters are based in Cheltenham, Gloucestershire, UK and we have satellite offices in Aarhus, Barcelona, Brussels, Hong Kong, Munich and New York, with specialist sourcing offices in Istanbul and New Delhi. Our biggest growth area is online, where we operate ecommerce websites in over 20 different languages and ship to almost every country in the world.

Our ambition for growth is summarised by our strategic plan which will provide opportunities to drive significant increases in revenue. Our plan focuses on three key areas - building a global lifestyle brand; driving awareness of the breadth of the Superdry range; and building a broad cross-channel relationship with customers. It’s supported by the four key pillars of Embed, Enable, Extend and Execute, which define exactly how we will go about achieving our aims. As our product is at the very heart of what Superdry is all about, we are also focusing hard on our four key product attributes - design detail; quality obsession; innovation; and affordability. More about the detail of our strategic plan, together with our latest business and financial results, can be found on our corporate website www.supergroup.co.uk.

We aspire to be a great place to work and strive every day to make every Superdry store and office location a friendly community with a family feel, with fantastic training and development, and roles that are compelling, stretching and interesting. You can see films of many real Superdry colleagues from across the business talking about their experiences of working here on our careers website, www.careers.superdry.com. 

Overview

On 26 March 2015, SuperGroup announced the acquisition of our North American business from our former licensee, which immediately gave us an estate of 15 stores and around 250 employees, with revenues of nearly $36m. We have a structured plan in place to return the business to profitability within 2 years, then drive a substantial expansion plan across the US, Canada and Mexico by 2020. We’ll also continue to develop our business in the territory through wholesale and ecommerce channels as we seek to increase our market share.

At Superdry we want to ensure that our customers receive the best possible experience of our brand and products every day, and our Stock Associate role is essential in providing first class customer service by delivering the highest standards within our back of house and stock room areas. We’re looking for an enthusiastic Stock Associate who thrives in a dynamic environment and has a real passion of our brand and customers.

Key Responsibilities

• Contribute to store performance through effective communication with shop floor team to ensure the best customer service is provided
• To understand the local customer base and how their requirements can be met through the back of house offering
• Operate the stock system, completing recalls and supporting stock takes where required, as per instruction from Store Management
• Work to find solutions to customer queries with the shop floor team
• Ensure the right stock package is sent to the shop floor to display
• Work with the store team to share ideas and suggestions to help colleagues, customers and store performance
• Replenish stock against agreed plans, garment care and folding procedures
• Ensure the best possible standards back of house. keeping backroom areas clear and tidy
• Fully understand Health & Safety and Security procedures and raises any issues with Store Management

What we’re looking for

• Have some fashion retail experience
• Have a passion for people and fashion
• Be confident with excellent verbal communication skills
• Have a passion for customers and exceeding expectations
• Understand our brand - where we came from, where we are and where we are heading
• Be able to work as part of a team and be a role model to colleagues
• Create a positive and professional working environment

Package

• Competitive package