Sr. Systems Analyst- ESB Support
Essential Functions
- Work collaboratively with IT and business team members to resolve the production issues.
- Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
- Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure
- Round the clock the commitment to maintain the application availability against business SLAs.
- Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
- Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post- implementation reviews.
- Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
- Prepare technical designs for modifications and integrations to ESB & ETL applications to support business processes and requirements
- Perform & oversee development and testing for major and minor enhancements
- Manage service request queue monitor and fulfill business and product support requests
- Prepare and execute unit/system test scripts to verify business logic of new or modified programs
- Manage technical handover of new applications/enhancements from Project team to Production Support
- Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements
- Document, communicate and escalate technical issues, manage to resolution and articulate business impact
- Comply with and help create/update policies and procedures, including standard operating procedure (SOP).
- Develop/Modify/Debug the ESB/ETL interfaces
- Analyze and improve the performance of ESB & ETL applications
Requirements/Qualifications:
- College or university degree in Information Systems, Computer Science or related field
- 7-10 years of hands-on experience with production support, incident response, bug fixes major and minor enhancements
-
Ability to understand Message Broker interfaces written in ESQL and Java is required.
-
Strong knowledge of XML, XSLT, SQL (Oracle or DB2) and SFTP.
- Should be aware of security concepts, SSH, SSL. Experience in datapower maintenance activities, firmware upgrades. Experience developing datapower interfaces using XSLT, javascripts.
-
Should have a strong understanding of the following concepts in Message Broker: a. WebServices with SOAP and HTTP nodes; b. MQ and file nodes; c. Message-sets & DFDL; d. Message domains like XML, MRM and BLOB (knowledge of DataObject domain is a plus); e. Exception handling and audit logging concepts; f. Using debugger and trace files for troubleshooting and testing; g. Logical message tree structure and specific use of Environment and LocalEnvironment sub-trees; h. Message parser concepts
-
Ability to create, modify, debug the ETL jobs in IBM Datastage
- Demonstrated ability to quickly learn new programming languages and tools.
- Experience with testing tools and testing methodology
- Experienced in technical design of major and minor enhancements, coding and testing the changes and deploying in production
- Ability to learn new applications quickly, and support them in production.
- Ability to think on both broad and detailed levels
- Excellent analytical abilities. Demonstrated problem solving skills in complex system environment
- High tolerance for ambiguity matched with desire to organize it
- Strong verbal, written and communication and presentation skills
- Should be a team player, with ability to work in a highly collaborative environment