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Michael Kors logo
Organization
Job Title
SHOP MANAGER - Dillard's Penn Square- Women's
Location
Oklahoma City, Oklahoma
Country
United States
Region
Midsouth
Reference Number
R_709720
Position type
Permanent
Category
Retail
Job Function
Store - Management
Education level
Bachelor's Degree

SHOP MANAGER - Dillard's Penn Square- Women's

Michael Kors is always interested in hearing from talented,
globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment,
then we would love to hear from you!


MAIN JOB OBJECTIVE

The Shop Manager position is responsible for the management of
multiple Michael Kors wholesale Accessories and Footwear shop-in-
shop’s within an assigned department store –Dillard’s Broadway
Square. Duties include acting as a MK Sales Ambassador to ensure
there is proper selling support and direction, achieving and
driving full price sales, conducting trainings, clienteling, and
maintaining visual and operational standards. Shop Manager will
ensure there is overall support and retail partnership for the
benefit of the Michael Kors shop-in-shop business.


SALES GENERATION:

• Allocate time in each Shop in Shop based on volume and
business need in partnership with District Manager

• Meet and exceed shop-in-shop sales goals through team
selling and partnership with department store staff in each
assigned family of business

• Demonstrate in-depth knowledge and ownership of each
business by creating big picture strategies to drive sales

• Track sales and monitor business metrics to increase add-ons
and full price sales by department and encourage cross
selling between departments to wardrobe the client from
head to toe

• Motivate Retail Partner Selling Specialists to meet and
exceed sales and productivity goals, ensure they are fluent
in all aspects of the business

CUSTOMER SERVICE

• Model the way for store associates by engaging every
customer within the shop-in-shop by utilizing Michael Kors’
selling service strategies and techniques and team selling

• Partner with Associates by department to drive sales and
exceed customer service standards through development of a
personal client database

• Partner with Retail Partners and Michael Kors Corporate
partners to resolve all client problems and complaints
quickly and effectively

• Ensure image and grooming standards are professional,
reflective of the brand image, and adhered to at all times

VISUAL

• Ensure Visual Excellence standards are exceeded during floor
sets with each new shipment for each family of business

• Partner with Retail Partner’s Visual Manager to ensure all
graphics are current by department and visual excellence is
maintained

TRAINING

• Train Retail Partner’s to implement and maintain all MK
brand standards by department to provide an elevated and
brand consistent in store experience

• Conduct regular product knowledge, sales, and visual
excellence trainings for in store sales and visual team

• Train and partner with existing Retail Partner’s at a
management level to gain support in operations, product
replenishment, and day-to-day events

COMMUNICATION

• Provide training, product, and competitive recaps to
District Manager, Senior Director of Stores, Corporate
Office, and Retail Partners

• Develop clear, consistent, and organized methods of
communication with District Manager, corporate office, and
Retail Partners on a weekly basis via email, phone calls,
and/or in-person meetings

OPERATIONS

• Attend workload planning meetings in partner with Dock
Manager and Merchandising Team to confirm deliveries are
properly processed and on the selling floor in a timely
manner for each family of business

• Oversee stock room maintenance and presentation, ensuring
any organizational issues are addressed in a timely manner


REQUIREMENTS

• Bachelors degree and a minimum of 3 year(s) retail
management experience

• Excellent interpersonal and communication skills

• Strong fashion sense

• Exhibit proficiency in computer programs used by the company
including Apple Software and Microsoft Office

• Proven ability to increase sales and profitability


We are an Equal Opportunity Employer M/F/Disability/Vet

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