Senior Assistant Store Manager

The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks a Senior Assistant Store Manager to join the team!

Sales Generation:

• Ensure the team meets store sales goals
• Assist in setting Sales/Manager on Duty goals ensuring they reflect store business budget
• Assist in the tracking, monitoring, and communication of business results to develop business strategies
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Analyze reports given by the Company to drive the business such as sell-thru reports, key item reports, CRM reporting and secret shops
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends
• Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
• Work with supervisor in developing events/incentives that will continue to grow customer base, with particular emphasis on building local market

Customer Service:

• Ensure all associates provide the highest level of customer service, utilizing the “7 Steps of Selling”; lead by example
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
• Assist in the implementation and tracking of the Selling with Style training program.

Operation

• Ensure facility maintenance, presentation and organization
• Control store expenses and maintain budgets, continually striving to reduce costs
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving/Transfer  policies and procedures
• Meet inventory accuracy and shrink requirements
• Provide staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in annual inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Understand and properly execute all management register functions including promotional code use
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits
• Build and maintain good communication with members of corporate office, regional office, mall office and other stores

Merchandising/Visual:

• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the current visual directives at all times
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources:

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the scheduling process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Manage onboarding process of new employees utilizing iCiMs and Tracker I9
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Minimum 5 years retail experience with 2-3 years specialty management