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rag & bone logo
Organization
Job Title
SALES SUPPORT - Manhasset
Location
Manhasset - Long Island, New York
Country
United States
Region
NY Metro
Reference Number
Manhasset / SlsSupp - StylCar
Position type
Permanent
Category
Retail
Job Function
Store - Associate
Experience level
Entry Level

SALES SUPPORT - Manhasset

rag & bone is seeking a Sales Support Associate to join our
Manhasset location.

Sales Support Associates support both the back of house and
front of house operational functions. Back of house functions
include, but are not limited to, unpacking/packing shipments,
organizing the stock room, answering phones, and understanding
and executing operational policies/procedures. Front of house
activities flex between greeter, runner, cashier, phone
answering, and whatever else the store requires. Sales Support
Associates support an efficient product flow as well as a best
in class customer service experience.

Key Roles and Responsibilities

Maintain Operational Excellence

Policy and Procedure

• Maintain a knowledge and understanding of all Policy and
Procedure

Stock/Inventory Management

• Perform the receiving/transfer/RTV processes

• Ensure maximization of storage and capacity in all
product/supply categories

• Execute corporately directed inventory cycle counts

• Assist with the investigation and rectification of inventory
discrepancies

• Contribute to the achievement of low inventory shrink and high
inventory accuracy by ensuring consistent execution at all
inventory touchpoints (receiving/transfers/RTV/sales)

IT Systems

• Have proper understanding of BOH/FOH IT systems

• Accurately process Point of Sale transactions

Customer and Brand Experience

• Partner with Operations Supervisor/Store Management to
ensure
positive brand representation as portrayed through product,
store maintenance, and customer service.

• Support a best in class level of customer service through
extensive product knowledge and operational ownership

• Assist with POS, customer repairs, dry-cleaning, and
alterations processes

• Partner with the sales team to provide exemplary customer
service

• Provide assistance with floor sets, window changes and other
merchandising expectations

• Maintain a one company/one experience perspective in all
customer service interactions

• Understand and exemplify the rag & bone brand philosophy and
lifestyle

• Emulate the brand aesthetic and embody and strong sense of
fashion

Personal Excellence

• Consistently act within the core values of rag & bone

• Appropriately manage conflict with all members of the team
and
take ownership of your contribution to the overall team

• Contribute to a positive, fun, professional, productive, and
team oriented store atmosphere

• Identify opportunities to support the team in delivering
best
in class customer service

• Ability to receive feedback from management and peers

Experience/Capabilities

• Previous experience in retail stock, logistics, and/or
customer service preferred

• Ability to lift at least 30lbs, carry, push, pull, squat,
kneel, twist, turn, climb, crawl, reach, and bend

• Availability to work per the needs of the business

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