SALES SUPERVISOR - Wrentham, MA

RESPONSIBILITIES to include, but not limited to:

Sales Generation

• Meet personal and store sales goals

• Utilize elevated levels of sales and client service to maximize sales performance

• Continuously motivate sales staff to meet assigned sale and productivity goals

• Support the development of associates’ sales techniques, ensuring elevated level of service to maximize sales

• Demonstrate an in-depth knowledge of the merchandise

• Comply with all sales related policies and procedures

• Maintain a keen interest in the fashion industry and market trends

• Demonstrate sales leadership for staff by playing an active role on the selling floor

• Assist manager in developing events/incentives that will continue to grow customer base, with particular emphasis on building local market

• Ability to allocate time and execute multiple tasks efficiently

Customer Service

• Provide the highest level of customer service

• Build and maintain repeat clientele; utilize client book

• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

• Ensure staff maintains constant client communication through utilizing their client books

• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise

REQUIREMENTS & QUALIFICATIONS:

• Associate’s or Bachelor’s degree a plus

• 1-2 years management experience with a luxury retailer; 3+ years sales experience