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The Donna Karan Company LLC. logo
Job Title
SALES SUPERVISOR - Livermore, CA
Location
Livermore, California
Country
United States
Region
Northern California
Reference Number
6190
Position type
Permanent
Category
Retail
Job Function
Store - Management
Experience level
Mid to Senior Level

SALES SUPERVISOR - Livermore, CA

The Donna Karan Company LLC, one of the world’s leading fashion houses, seeks a Sales Supervisor to join the team!

Responsibilities:

Sales Generation

• Meet personal and store sales goals

• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales

• Utilize and support the “7 Steps of Selling” to maximize sales performance

• Demonstrate an in-depth knowledge of the merchandise

• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

• Ensure all sales related policies and procedures are maintained

• Maintain a keen interest in the fashion industry and market trends

Customer Service

• Support and encourage staff to provide the highest level of customer service, utilizing the “7 Steps of Selling”

• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

• Assist in the training of sales staff in all areas of appropriate register usage and maintenance

• Understand and properly execute all management register functions

• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork

• Participate in bi-annual inventories

Merchandising/Visual

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

• Assist in the implementation and maintenance of all merchandising/ visual directives

• Ensure deliveries are properly processed in a timely manner

• Identify product concerns in a timely manner

• Communicate inventory needs to support the business goal

Human Resources

• Ensure image and grooming standards are professional and reflective of the brand image, at all times

• Adhere to work schedule, inclusive of time and attendance

• Support and assist in follow-up for all training programs and seminars

Qualifications:

• Minimum 2 years specialty retail experience

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