SALES SUPERVISOR (Full-Time) - Livermore

rag & bone is currently seeking a full-time Sales Supervisor to join our Livermore retail location.

Sales Supervisors play a key role in ensuring sales goals are consistently met, a customer centric floor environment is being maintained and service standards are executed according to company guidelines. In addition to being a highly productive sales driver, this person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy.

Key Roles and Responsibilities

Customer and Brand Experience

• Build customer loyalty through in store experience

• Demonstrate product knowledge and support senior management with delivery of this information to staff

• Display best in class customer service techniques, clienteling standards and sales interactions.

• Be the example for team by consistently achieving sales goals and key performance metrics

• Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers

• Encourage and recognize opportunities for team selling

• Understand and exemplify the rag & bone brand philosophy and lifestyle

• Emulate the brand aesthetic and embody a strong sense of fashion

• Provide assistance with floor sets, window changes and other merchandising tasks as necessary

• Resolves customer service issues utilizing the best in class service philosophy


Maintain Operational Excellence

Opening and Closing

• Ensure the store is opened and closed each day according to company guidelines. This includes but is not limited to ensuring a timely opening/closing, ensuring visual standard and store cleanliness are up to par at the beginning and end of each day, merchandising standards are met and the register is properly opened/closed

Policy and Procedure

• Maintain knowledge and understanding of all Policy and Procedures

• Act as a resources for team if there are questions on Policy and Procedures

Stock/Inventory Management

• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points

IT Systems

• Accurately process Point of Sale transactions

Personal Excellence

• Consistently act within core value of rag & bone

• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.

• Identify opportunities to support the team in delivering a best in class customer experience

• Ability to receive feedback from management and peers with respect and composure

Drive the Business

• Assist in tracking, monitoring and communication business results as necessary

• Model and teach store associates to support a positive client-centric environment

• Ability to grow and manage a clientele

Experience/Skills

• Minimum 2+ years of specialty retail experience

• Experience selling in a commission based environment

• Proven ability to drive business through clienteling

• Previous experience in contemporary or luxury retail

• Proven ability to meet sales goals

• Availability to work per the needs of the business

• Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend