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Job Title
SALES SUPERVISOR (Full-Time) - Dallas
Dallas, Texas
Zip/Postal Code
United States
Reference Number
Position type
Job Function
Store - Associate

SALES SUPERVISOR (Full-Time) - Dallas

rag & bone is currently seeking a full-time Sales Supervisor
for our Highland Park Village location in Dallas.

Sales Supervisors play a key role in ensuring sales goals are
consistently met, a customer centric floor environment is
being maintained and service standards are executed according
to company guidelines. In addition to being a highly
productive sales driver, this person will act as an extension
of store management as a leader and role model to all Sales
Associates when it comes to service standards and adherence to
company policy.

Key Roles and Responsibilities

Customer and Brand Experience

• Build customer loyalty through in store experience

• Demonstrate product knowledge and support senior management
with delivery of this information to staff

• Display best in class customer service techniques,
clienteling standards and sales interactions.

• Be the example for team by consistently achieving sales
goals and key performance metrics

• Assist Sales Associates with customer interactions in order
to elevate the level of services and teach the Associate
how to properly engage with customers

• Encourage and recognize opportunities for team selling

• Understand and exemplify the rag & bone brand philosophy and

• Emulate the brand aesthetic and embody a strong sense of

• Provide assistance with floor sets, window changes and other
merchandising tasks as necessary

• Resolves customer service issues utilizing the best in class
service philosophy

Maintain Operational Excellence

Opening and Closing

• Ensure the store is opened and closed each day according to
company guidelines. This includes but is not limited to
ensuring a timely opening/closing, ensuring visual standard
and store cleanliness are up to par at the beginning and
end of each day, merchandising standards are met and the
register is properly opened/closed

Policy and Procedure

• Maintain knowledge and understanding of all Policy and

• Act as a resources for team if there are questions on Policy
and Procedures

Stock/Inventory Management

• Contribute to the achievement of low inventory shrink and
inventory accuracy by ensuring consistent execution of all
inventory touch points

IT Systems

• Accurately process Point of Sale transactions

Personal Excellence

• Consistently act within core value of rag & bone

• Appropriately diffuse conflict with all members of the team
and take ownership of your contribution to overall team and
store environment. Escalate conflict to management where

• Identify opportunities to support the team in delivering a
best in class customer experience

• Ability to receive feedback from management and peers with
respect and composure

Drive the Business

• Assist in tracking, monitoring and communication business
results as necessary

• Model and teach store associates to support a positive
client-centric environment

• Ability to grow and manage a clientele


• Minimum 2+ years of specialty retail experience

• Experience selling in a commission based environment

• Proven ability to drive business through clienteling

• Previous experience in contemporary or luxury retail

• Proven ability to meet sales goals

• Availability to work per the needs of the business

• Ability to lift at least 30lbs, carry , push, pull, squat,
kneel, twist, turn, climb, crawl, reach, and bend