Sales Supervisor
Overview:
The Donna Karan Company LLC, one of the world’s leading fashion houses, seeks a Sales Supervisor to join the team!
Responsibilities:
Sales Generation
- Meet personal and store sales goals
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Utilize and support the “7 Steps of Selling” to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends
Customer Service
- Support and encourage staff to provide the highest level of customer service, utilizing the “7 Steps of Selling”
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
Operations
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
- Participate in bi-annual inventories
Merchandising/Visual
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure deliveries are properly processed in a timely manner
- Identify product concerns in a timely manner
- Communicate inventory needs to support the business goal
Human Resources
- Ensure image and grooming standards are professional and reflective of the brand image, at all times
- Adhere to work schedule, inclusive of time and attendance
- Support and assist in follow-up for all training programs and seminars
Qualifications:
Minimum 2 years specialty retail experience