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The Donna Karan Company LLC. logo
Job Title
SALES SUPERVISOR - Aurora, IL
Location
Central Valley, New York
Country
United States
Region
NY Metro
Reference Number
6320
Position type
Permanent
Category
Retail
Job Function
Store - Management
Experience level
Mid to Senior Level
Mid to Senior Level (Management)

SALES SUPERVISOR - Aurora, IL

Overview:

The Donna Karan Company LLC, one of the world’s leading fashion houses, seeks a Sales Supervisor to join the team!

Responsibilities:

Sales Generation

  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Utilize and support the “7 Steps of Selling” to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends 

Customer Service

  • Support and encourage staff to provide the highest level of customer service, utilizing the “7 Steps of Selling”
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) 

Operations

  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
  • Participate in bi-annual inventories 

Merchandising/Visual

  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure deliveries are properly processed in a timely manner
  • Identify product concerns in a timely manner
  • Communicate inventory needs to support the business goal 

Human Resources

  • Ensure image and grooming standards are professional and reflective of the brand image, at all times
  • Adhere to work schedule, inclusive of time and attendance
  • Support and assist in follow-up for all training programs and seminars

 

Qualifications:

       Minimum 2 years specialty retail experience

 

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