Theory logo
Job Title
SALES ASSOCIATE - The Westchester
White Plains, New York
United States
NY Metro
Position type
Job Function
Store - Associate

SALES ASSOCIATE - The Westchester


The Sales Associate builds a following of customers and they are expected to be a consultant as opposed to a clerk. This means that in addition to following up with customers promptly and appropriately, the Sales Associate should work to establish a rapport that allows them to determine all of their customers needs and then show the appropriate product to meet those needs.


Sales Generation:

• Meet sales goals

• Utilize the elevated levels of sales and service to maximize sales performance

• Demonstrate an in-depth knowledge of the merchandise

• After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction

• Comply with all sales related policies and procedures

• Maintain a keen interest in the fashion industry and market trends

Customer Service:

• Provide the highest level of customer service

• Build and maintain repeat clientele; utilize client book

• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction


• Keep selling floor and merchandise neat, organized and stocked

• Assist in the maintenance of all inventory in the stockroom and on the selling floor

• Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork.

• Participate in inventories

• Comply with all Point-of-Sale policies and procedures

• Properly execute all relevant register functions

• Ensure image and grooming standards are professional and reflective of the brand image, at all times

• Adhere to work schedule, inclusive of time and attendance

• Participate in all relevant training and development seminars, programs and meetings as directed by store management


• Customer Focus – Dedicated to meeting the expectations and requirements of external and internal customers; acts with the customer in mind, establishes and maintains effective relationships with customers.

• Interpersonal Savvy – Relates to all types of people in an appropriate and helpful manner; builds appropriate rapport while building effective relationships.

• Integrity - Is a direct and truthful individual and doesn't misrepresent him/herself.

• Drive for Results – Consistently challenges themself and subordinates to meet goals.


• Previous work experience in a luxury environment

• Dynamic interpersonal and communications skills both verbal and written

• Solid independent work ethic, exceptional time management skills, and high level of ownership


• College Degree preferred