advertisement
MaxMara logo
Organization
Job Title
SALES ASSOCIATE - Northbrook, IL
Location
Northbrook, Illinois
Country
United States
Region
Midwest
Position type
Permanent
Category
Retail
Job Function
Store - Associate
Experience level
Mid to Senior Level

SALES ASSOCIATE - Northbrook, IL

REPORTS TO: Store Manager

OVERALL DUTIES:

The Sales Associate is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.

CORE RESPONSIBILITIES:

1. Customer Service

• Actively builds client confidence by creating an engaging interactive experience

• Gain new clients meeting conversion goals and continues to service existing client base

• Resolves customer service issues swiftly

• Ensure customer’s needs are surpassed without hesitation.

• Consistently meets/exceeds both store and individual sales goals including KPI’s

• Maximize the customer experience

• Maintain positive outlook and professional demeanor while supporting company initiatives

2. Staff Partnership

• Promotes positive working environment through effective communication amongst peers, Management, and Corporate office

3. Operations

• Consistently adheres to company policies and procedures

• Possesses working knowledge of POS system

• Communicates all store related issues to Store Manager when unable to solve on their own

• Performs opening/closing duties as required

• Uses time effectively when not servicing clients

• Accountable for protecting MaxMara assets and minimizing shrink

4. Store Visuals

• Maintains a clean working environment and insure presentation of product is consistent to standard.

• Is fully knowledgeable of the product

REQUIRED SKILLS/EDUCATION

• Minimum 1-3 years of Retail experience; luxury a plus

• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred

• Strong interpersonal, organizational, and communication skills

• Able to work independently as well as collaboratively

• Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V

 

advertisement
advertisement