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Organization
Job Title
SALES ASSOCIATE - Disney World
Location
Orlando, Florida
Country
United States
Region
Southeast
Reference Number
21336
Position type
Permanent
Category
Retail
Job Function
Store - Associate

SALES ASSOCIATE - Disney World

About Us

SuperGroup plc is the owner of Superdry, which is rapidly becoming a global lifestyle brand. Superdry focuses on offering our customers around the world innovative, premium quality and affordable clothing and accessories across menswear, womenswear and specialist ranges. Superdry customers are loyal, varied and truly global, and are defined not by their age but by their attitude.

Superdry was launched in the UK in 2003 following an inspirational trip by our founders to Tokyo, and is famous for designing and producing quality garments inspired by fusing iconic vintage Americana and high-impact Japanese graphic imagery with a British twist. Our products are characterised by quality fabrics with authentic vintage washes, unique detailing, world-leading hand-drawn graphics, and tailored fits with diverse styling. As we continue to develop the breadth and nature of our product ranges, we increasingly appeal to a broader group of customers, aspirational people who want to feel amazing in what they wear and appreciate style, quality and attention to detail.

We operate a fast-growing multi-channel business through a combination of standalone stores, franchised and licensed stores, concessions, ecommerce, wholesale and distributors. We are growing fastest outside of the UK and our international business is going from strength to strength. We now own and operate stores in Austria, Belgium, Denmark, France, Germany, Holland, Ireland, Italy, Spain, Sweden and the USA, with franchised stores in many more countries. We have nearly 600 points of sale in over 45 different countries and are adding to this at a rate of over 50 new locations annually. We have also entered a joint venture with Trendy International Group in China which will launch Superdry stores into the Chinese market.

Our global headquarters are based in Cheltenham, Gloucestershire, UK and we have satellite offices in Aarhus, Barcelona, Brussels, Hong Kong, Munich and New York, with specialist sourcing offices in Istanbul and New Delhi. Our biggest growth area is online, where we operate ecommerce websites in over 20 different languages and ship to almost every country in the world.

Our ambition for growth is summarised by our strategic plan which will provide opportunities to drive significant increases in revenue. Our plan focuses on three key areas - building a global lifestyle brand; driving awareness of the breadth of the Superdry range; and building a broad cross-channel relationship with customers. It’s supported by the four key pillars of Embed, Enable, Extend and Execute, which define exactly how we will go about achieving our aims. As our product is at the very heart of what Superdry is all about, we are also focusing hard on our four key product attributes - design detail; quality obsession; innovation; and affordability. More about the detail of our strategic plan, together with our latest business and financial results, can be found on our corporate website www.supergroup.co.uk.

We aspire to be a great place to work and strive every day to make every Superdry store and office location a friendly community with a family feel, with fantastic training and development, and roles that are compelling, stretching and interesting. You can see films of many real Superdry colleagues from across the business talking about their experiences of working here on our careers website, www.careers.superdry.com.

Overview

On 26 March 2015, SuperGroup announced the acquisition of our North American business from our former licensee, which immediately gave us an estate of 15 stores and around 250 employees, with revenues of nearly $36m. We have a structured plan in place to return the business to profitability within 2 years, then drive a substantial expansion plan across the US, Canada and Mexico by 2020. We’ll also continue to develop our business in the territory through wholesale and ecommerce channels as we seek to increase our market share.

The role of a Sales Associate at Superdry involves ensuring that our customers receive the best possible experience of our brand and products every day, by providing first class customer service and positively promoting the Superdry brand by being a brand ambassador. Our enthusiastic Sales Associates thrive in a dynamic environment and have a real passion of our brand and customers.

Key Responsibilities

• Contributing to store performance through proactively engaging
customers with wider initiatives such as customer sign up and
click & collect

• Understanding the local customer base and meeting their
requirements in all dealings with customers

• Operating tills, and dealing with all associated procedures such
as refunds and returns

• Handling basic customer complaints and escalating as appropriate

• Personally showcasing our products every day to our customers,
understanding their shopping needs and helping them to find
products that meet those needs, therefore maximizing sales

• Driving ecommerce sales by directing customers to the website
when products are out of stock in store

• Working in the fitting room ensuring customers are able to try
on garments quickly and comfortably, and offering advice on fit

• Working with the store team to share ideas and suggestions to
help colleagues, customers and store performance

• Replenishing stock against agreed plans, garment care and
folding procedures, working in both back of house and front of
house

• Operating recall procedures as instructed by store management

• Keeping backroom areas clear and tidy

• Fully understanding Health & Safety and Security procedures and
raising any issues with the store management team

• Working hard to ensure that the store is run as efficiently as
possible

What we’re looking for

• Retail experience in fashion is preferable, but we will consider
other service sector backgrounds with a significant customer
facing sales or service element

• A passion for people and fashion is essential, as is a passion
for customers and exceeding expectations

• Confidence to talk to customers, with excellent verbal
communication skills

• A strong understanding of our brand - where we came from, where
we are and where we are heading

• Ability to work as part of a team and be a role model to
colleagues

• Ability to create a positive and professional working
environment

Package

Competitive package