Retail Sales Associate / Customer Service

MZ Wallace is a design company launched in 2000 by Monica Zwirner and Lucy Wallace Eustice, two native New Yorkers.  From the beginning, their aim was to design distinctive accessories for women who lead dynamic lives. In 2007, the classic Bedford nylon was developed and launched– a coated nylon that’s lightweight, durable, water and stain resistant - establishing MZ Wallace as the go-to bag for the modern active woman. MZ Wallace accessories offer sophisticated style through seasonal colors, prints and shapes and functional luxury through their signature pockets, fabrications and attention to detail. Today Monica and Lucy remain true to their original philosophy believing that great design never goes out of style.

SALES ASSOCIATE / Customer Service 
Location: New York 
Full Time 

We are currently seeking a dynamic, self-motivated individual who has an interest in fashion and accessories to be part of our retail team. As a retail sales associate at MZ Wallace, you will be supporting the management team to achieve our company's goals by providing a positive shopping experience for our customers.

RESPONSIBILITIES INCLUDE

• Maximizing sales at all opportunities and providing a friendly and welcoming environment
• Communicating effectively with customers to determine needs
• Demonstrating ways to increase personal and store productivity
• Support high level of customer service through in depth product knowledge
• Provide additional customer service for corporate office
• Processing sales transactions, phone orders, exchanges, refunds
• Ensuring ease of customer shopping experience through visual presentation and overall store maintenance
• Participating in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, merchandising, and floor changeovers
• Maintaining a professional appearance and manner consistent with established company guidelines

JOB REQUIREMENTS

• Minimum 1 – 2 years retail sales experience
• Excellent verbal, written and interpersonal communication
• Strong planning and organizational skills with a sense of priority for deadlines and attention to details
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating goal-driven results
• Dedication to high levels of Customer Service and Sales Productivity
• Ability to establish and maintain positive working relationships with management, customers and co-workers
• Must have flexibility and availability for scheduling