Risk Analyst

The Risk Analyst role contributes to the overall company strategy with daily risk monitoring to reduce fraudulent orders.

• Review orders in various queues and files for potential fraud. Analyze order information, research prior customer history and make determination to approve or decline orders based on information learned
• Review for fraud patterns so as to maintain reasonable fraud detection and mitigation
• Contact customers to verify legitimacy of orders
• Identify and report possible bugs/outliers found respective to risk tools, processes or company goods and services, and escalate to management for further investigative steps and resolution
• Perform other projects and tasks directly related to the team and/or cross-functional group as needed

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to stay calm under pressure
• Basic understanding of credit card fraud
• Dependable attendance work history
• Strong sense of urgency to complete work quickly and accurately
• 2 years of operations experience in a contact center, bank or retail environment.
• Demonstrated ability to work independently and multi-task