Regional Manager, Facilities

Hudson’s Bay Company is one of the fastest-growing department store retailers in the world.  In North America, HBC’s leading banners include Hudson’s Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Find @ Lord & Taylor, and Home Outfitters. In Europe, HBC’s banners include GALERIA Kaufhof (the largest department store group in Germany), Galeria INNO (Belgium’s only department store group), and Sportarena. At HBC we are a company of adventurers who explore uncharted territory, challenge convention, and work with imagination and fun.   The Regional Facilities Manager is responsible for the effective coordination of all resources to ensure the sustained operational readiness and physical integrity of stores while working within allotted budgets. This associate will meet and interface with vendors, engineers, consultants, GM's, AGMO's, Risk Management, and Legal to resolve repair/maintenance issues. They are responsible for vendor management within the region and will work with nationally contracted vendors and one off vendors. Responsible for resolving vendor quality assurance and service level agreement issues; complete due diligence and inspections to reduce overall energy consumption by assigned stores and ensure company guidelines. This position will require frequent off hour and weekend interaction. Manage direct reports who work within their region, to ensure they are being utilized for the best interest of the company.  

Role responsibilities include:

1. Prioritize and manage annual planned capital/expense projects. Manage projects within budget scope and according to set time line. Ensure all company financial requirements, guidelines, policies, and ethics are adhered to strictly. Solicit data from vendors/stores and participate in following year capital planning/prioritization process.
2. Store visits: Physically visit stores and provide feedback on building/safety concerns and operational readiness of the facility as required. Evaluate major support system operability and perform quality assurance checks on expected vendor service. Interface with management team and Facility Coordinator for feedback on operations, overall store equipment functionality, and vendor relations. Document issues. Verbally check same criteria with those locations that do not receive physical visit.
3. Monitor energy usage: use available reports and methods to research, identify, and resolve specific faulty equipment, overuse, or noncompliance to company guidelines.
4. Surface, track, and resolve any issues pertaining to environmental or safety. Follow appropriate guidelines to complete in accordance to local/state/federal government regulations and document accordingly.
5. Take lead management role in any location crisis resolution. Contain the crisis, resolve the damage, restore or prepare the damaged area(s) for restoration.
6. Improve service quality by identifying solution to repetitive issues.
7. Research new and innovative ways to reduce energy footprint within locations.
8. Provide leadership to direct report internal resources within their region such as building operators and painter carpenters.
9. Provide support to the DVP of Facilities in procurement initiatives, such as RFP’s, project implementation etc.
10. Provide guidance to lower level regional facility managers to improve their abilities when requested.
11. Provide leadership ability to manage certain vendor relationships, weekly conference calls, address action items that result in the interaction.
12. Assist in building 5 year capital plan, and managing yearly capital plan.
13. Ability to answer emails and telephone calls of urgent natures at all times (after hours support).

Qualifications

Personal Characteristics               

The successful candidate will have excellent written and oral communication skills and be a strong negotiator. He/she must have strong leadership skills and be just as comfortable working with customers, vendors and VPs. Must be a self-starter who is comfortable working with and managing remote teams. Ability to develop solutions to technical issues and prioritize execution such that repairs minimize impact on business. Able to think on their feet, multitask and reprioritize regularly.  

Professional Qualifications

• 10 years’ experience in the Facility Management industry
• Management experience with both local and remote teams.
• Background in retail store presentation and standards.
• Computer skills - Windows, Microsoft: Word, PowerPoint, Excel, Outlook, and Project.
• Experience with and ability to evaluate job cost estimates.

  Educational Credentials

• Minimum High School graduate.
• Certification in Facilities Maintenance or Project Management.
• Certification in Electrical, HVAC, Vertical Trans, or Fire Suppression.

  Travel

• 25%, travelling to various stores within the region.
  

Location

• This role covers the West Region and can be based from a number of stores.