PT SALES SUPERVISOR - Ontario Mills

At Lacoste, we think Life is a Beautiful Sport and hope you do too. If you want to be a part of a culture that values performance, innovation and joie de vivre then keep reading. Are you naturally competitive? Do others look to you for inspiration? Are you happy and upbeat? Do you want to play on the best team? If you answered yes, we want to talk with you! Lacoste strives to hire only the very best players who 
are at the top of their game. We scout out the top talent in the retail industry for all levels within our store team. A Lacoste Sales Supervisor plays a supporting role in assisting with the store’s business, people and culture. In this role, you act as the Manager on Duty in absence of the Store 
Manager. 

Essential Job Responsibilities:

LEADERSHIP:

• Assist in leading a store team to drive sales through 
training and coaching. 

• Exemplify your sporting spirit and create an outstanding service culture. 

• Provide constant feedback and coaching to improve the team’s skills and sales results.

• Assist in recruiting associates who are passionate about sales and customer service.

• Assist in training new team members on customer service, operations, performance, loss prevention and all other Company policies. 

• Set goals for each team member for the achievement of Company KPI’s. 

SELLING:

• Lead by example to assist in achieving Lacoste’s sales plans 
and profitability goals.

• Assist Store Manager in utilizing reports and gathering data 
to identify sales by units, gender, product placement, 
visual presentation, stock levels, and window 
presentations. 

• Proactively make suggestions based on analysis that will 
positively impact the business.

• Set measurable performance standards and goals based on 
Company’s expectations and metrics. 

CUSTOMER SERVICE:

• Assist in creating an environment focused on the customer 
experience.

• Ensure that each team member is knowledgeable about the 
Lacoste lifestyle.

• Be inventive and create additional business opportunities by 
ensuring that team members focus on building their 
clientele. 

• Embrace local community groups and mall management to 
generate PR opportunities that showcase our Brand Vision 
and sporting spirit. This may include hosting special 
events, sponsorships, participating in fashion shows and 
editorial placements as directed and with the express 
approval of corporate management. 

OPERATIONS:

• Assist with opening and closing of store to ensure the store is ready for business

• Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.

• Protect store assets and inventory.

• Manage new receipts, transfers, markdowns, back stock and fill-ins. 


Requirements/Qualifications:

• Prior experience in retail sales with a proven track record of customer excellence.

• Tenacious desire to inspire others and lead a culture of customer service champions.

• Expertise in store operations.

• Training, interviewing, planning, organizational, and 
performance management skills.

• Entrepreneurial mindset with the ability to react to 
business trends and identify areas of opportunity.

• Technically savvy

• Audacious attitude

• Sporting Spirit - must possess a competitive edge and drive to meet goals

• Innovative thinker that will drive our brand forward. 


Associate Core Values:

Accountable:

• Have the ability to take responsibility for results.

• Be responsive and able to address questions and issues every day.

• Be able to recognize the contributions of others.

• Able to recognize success as well as failure and being able to learn both individually and collectively from past experiences, retaining best practices. 

Audacious:

• Willing to take risks and create new ways of working 
together.

• Being capable of changing conventional ways and doing what makes sense even when faced with challenges.

• The ability to take the road less traveled and going beyond current trends to achieve results.

• Have the ability to excite our customers with innovation. 

Collaborative:

• Able to share opinions and information to work together differently.

• Building trust and cooperation among associates to make important decisions.

• Learning to execute solutions and face difficult problems together.

• Cultivate strength and cooperative spirit.

• Share achievements within and between teams throughout the organization. 

Respectful:

• Being considerate of other people’s point of view.

• Recognizing that diversity in terms of opinions and 
approaches is an opportunity to explore new creative ways of thinking.

• The ability to have open and direct communication that fosters people development. 

Brand Core Values:


Joie de Vivre

• Ability to inject happiness and humor into the Lacoste style.

• Bring comfort and elegance to everyday life. 

Elegance

• Radiate a style linked with intelligence, panache and 
allure.

• Possess a refined comfortable style. 

Authenticity

• Desire to be genuine and remain true to oneself.

• Invite others to be inspired by Lacoste. 


* Job responsibilities and functions are not limited to the above. We as Lacoste associates must always ensure that all functions of our position are represented with our core values being: Accountable, Audacious, Collaborative, and Respectful.