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Lands' End logo
Organization
Job Title
PROGRAM MANAGER
Location
Dodgeville, Wisconsin
Country
United States
Region
Midwest
Position type
Permanent
Category
Apparel
Job Function
Customer Serv / Order Entry
Project Management
Sales / Lines Offered

PROGRAM MANAGER

Lands’ End® is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period.® Lands’ End delivers timeless style for Men, Women, Kids and the Home. With over 50 years of experience, Lands’ End is renowned for its culture of service for the customer and is recognized as an innovator in the industry. Lands’ End is publicly traded and listed on NASDAQ under the trading symbol (LE).

Business Outfitters Program Manager

Lands' End Business Outfitters is a trusted brand partner for companies of all sizes, offering businesses a better choice through quality, high-value apparel and promotional products. From single entrepreneurs to members of the Fortune 500®, Lands' End Business Outfitters offers tailored and business casual apparel for office wear, trade shows, company events and more. Lands' End Business Outfitters also offers an extensive variety of promotional products that enhance a company's image and message.

Are you ready to supercharge your career and work directly with some of the most exciting companies across the globe? This unique opportunity will put your career trajectory on an all new level. Here you will drive efficiency, sustainability and growth as the National Sales segment continues to expand.

A Program Manager acts as a project manager directly responsible for all initiatives related to dedicated key accounts in the National Sales Division of Lands’ End Outfitters. Program Managers manage projects on accounts of varying complexity to ensure we are meeting the day to day demands of our key clients as well as the overall objectives of their outfitting/uniform program. Program Managers partner closely with National Account Manager to develop & launch programs. Account programs require Program Managers to collaborate closely with cross-functional teams including Call Center, Creative, Inventory, Merchandising & Design, CAD Embroidery, Marketing and other. As the liaison to key clients, Program Managers divide time building and maintaining relationships with internal and external stakeholders.

Responsibilities:

  • Responsible for overall operations and support of key accounts
  • Manages scope, schedule and quality of account requirements
  • Leads execution of seasonal refreshes/new launches, client visits/business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience)
  • Documents operational approach, activities, schedule, workflow and plan for programs
  • Manages expectations and ensures clear understanding of cross-functional and team member roles & responsibility relating to the program
  • Addresses inter-dependencies across programs
  • Responsible for tracking and controlling program costs
  • Identifies and manages issue resolution and risk mitigation
  • Confirms the account objectives are executed effectively
  • Communicates appropriately within the account team and between stakeholders
  • Acts as intermediary between client and operational support team
  • Facilitates process for program change requests (scope, schedule, resources)
  • Assist with training team members on account requirements and one-off processes associated with specific programs
  • Confirms the appropriate tools and resources are utilized for desired results
  • Serves as an on-going resource for account process issues and questions
  • Contribute to the strategic vision for account evolution and growth in partnership with the National Account Manager 

Successful candidates should have the following knowledge, skills, and abilities:

  • Process oriented mindset with experience in continuous improvement or working with projects in a formal project management environment
  • Experience leading complex projects with multiple stakeholders
  • Demonstrated organizational, analytical, and problem-solving skills
  • Ability to determine root-causes of performance within processes
  • Demonstrated strategic skill-set: able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans
  • Customer centric: understand and utilize the Voice of Customer
  • Results oriented: proven track record in delivering result
  • Demonstrated ability to take initiative and work with minimal direction
  • Adaptive and responsive to changing business and client needs. Maintains a sense of urgency to drive toward resolution
  • Demonstrated ability to communicate clearly, concisely, logically, tactfully, and effectively, both verbally and in writing
  • Excellent presentation and group facilitation skills
  • Demonstrated ability to independently mitigate risks proactively and resolve issues; and escalate when appropriate
  • Demonstrated ability to nurture cross-functional and external relationships
  • Extensive knowledge of Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, SharePoint and Access Databases
  • Previous experience in a sales environment and handling client objections
  • Available for moderate travel, including some weekends
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