PRODUCT SUPERVISOR

Lord & Taylor.com adds hundreds of new items onto the website each week and the Product Coordinators are the engines behind executing this pipeline. The Product Coordinator is responsible for the active management of the turn-in pipeline, tracking product samples through the shoot lifecycle, and providing product information for copy writing. This role will also support the execution of Shop-the-Looks on the web in the turn-in process. Duties also include: 

• Manage the master turn-in calendar by working in partnership with the Turn-In Manager and buying offices. Proactively manage the flow of samples and turn-in schedule to minimize peaks and valleys.
• Prepare material for daily / weekly turn-in and present to the studio
• Proactively work with vendors to ensure all copy information is complete prior to sample arrival
• Complete the turn-in styling instruction sheets for the photo studio by partnering with the visual style merchandisers for styling directions
• Troubleshoot between the buying office and the studio during shoots
• Support the Turn-In manager and the buying office on turn-in related projects
• Provide status reports and project progress updates to the Turn-In Manager
• Update style/SKU information in system
• Ad-hoc projects and data entry

Requirements:

• BA/BS
• Coordinate the calendar, data, styling and copy information of items (work with Turn-In Manger, Buyers, Merchandising Assistants, and Sample Assistants to ensure item copy and styling accuracy, classification and publication dates)
• Cross office sample timing/availability
• Serve as a liaison to all vendors; maintain vendor information and communication, include proactively following up on copy data and missing samples
• Prepare and present at web turn-in meetings, including coordination of samples and imagery
• Test director QA and issues resolution; work with MAs on issues needing re-shoots, retouching, chargebacks
• Generate and distribute reports as needed
• Partner with Merchandising Assistants to coordinate on-time sample delivery
• Partner with the Buyer to meet and exceed company targets and objectives
• Partner with other product coordinators to execute shop the look
• Test director QA and issues resolution; work with MAs on issues needing re-shoots, retouching, chargebacks
• Work with Sample Assistants to ensure sample tracking through the turn-in process (i.e. track the whereabouts of samples)
• Swatch product in preparation for web item set up and colorization
• Organize image folders
• Entry-level position but must demonstrate business acumen and previous experience in a similar role at an ecommerce retailer is highly preferred
• Exceptional organizational skills and passion for documentation and process
• Keen eye for details
• Persistence and resilience in working with vendors on sample and copy data acquisition
• Strong Communication skills, written & verbal
• Understand the importance of relationship management and demonstrate potential to be strong in this area
• Highly competent with MS Word and Excel
• Demonstrate analytical skills and good business acumen
• Team player with self-confidence, assertiveness and personal motivation
• The ability to meet tight deadlines and manage multiple functions
• Ability to multi-task to meet concurrent deadlines
• Ability to respond positively and act with a sense of urgency to challenging work and deadlines
• Must be able to adapt and react to constantly changing details and priorities, and shift the focus to the important task
• Work as an integral part of a talented team in a fast-paced, proactive environment
• Collegial / partnership approach
• A passion for product, and crucially for always exceeding internal and external customer expectations
• Passionate about making Lord & Taylor the premier fashion destination

• BA/BS