Position Summary:
The Private Brands Systems Operations Lead manages the daily activities involved with all Private Brands systems, including but not limited to PLM, Adobe Illustrator, Colorwrite/xwrite, Kaledo, Optitex, Belk International System (BIS) and all systems that integrate and support Private Brands
· Responsible for PLM application administration duties which include, but are not limited to, providing user access and updating all data tables to support Private Brands development
· Lead the daily PLM and systems support to associates who support Belk’s Private brands, including answering user questions, problem resolution, and collaboration with IT, Merch Support.
· Drive root cause analysis and system corrections with IT for support issues
· Conduct individual user follow up training on PLM, BIS, RMS and any other needed systems
· Key partner for reporting tools inclusive of data flow/aging reports
· Monitors and resolves all exceptions with the appropriate cross functional team members and IT
· Drive process improvements and adherence to the Belk Private Brands processes
· Drive enhancement projects to improve application user experience
· Contribute to and execute discovery, building of requirements, testing and validation of project enhancements
Requirements/Qualifications:
· 5+ years of relevant work experience
· Previous work experience in the importing/product development field preferred
· Working knowledge with PLM and workflow processes required
· Strength in research and analysis
Competencies
· Strong communication and problem-solving skills; ability to work with all levels of management and across multiple and varied functional teams
· Ability to effectively multi-task and prioritize in a fast-paced environment
· Self-motivated and driven to learn
· Highly entrepreneurial with a strong sense of accountability
· Detail-oriented personality with strong time management and organizational skills
· Analytical reasoning, and ability to interpret and evaluate complex information, while identifying patterns and essential issues required
Reports Directly to: PB Systems and Operations Manager
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.