Our client, a fashion company, is seeking a Part-Time Guest Service Ambassador for its Annapolis, MD location. This person will be the primary point of personal contact for customers who are seeking information, services, and general assistance while visiting & shopping. This position is an ongoing temporary assignment and will be approximately 15-20 hours weekly.
* Define, communicate, and maintain high standards of customer service at all times
* Provide information and resources by proactively identifying customers' needs and desires as well as answer questions and give directions
* Respond to customer compliments, concerns, suggestions and questions whether in person or via digital channels
* Attend to other administrative duties as assigned.
* Available to work Wednesdays - Sundays, including holidays
* Previous retail, customer service, concierge or sales experience required
* Prior experience with a luxury hotel, retail or restaurant guest service required
* Previous community involvement or networking experience is preferred
* Comprehensive knowledge of the shopping center trade area and venues
* Requires candidates to work on weekends, holidays and stand on their feet for the duration of their shift 5-6 hours
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!