PARCEL ANALYST

Essential Functions/Responsibilities:

The Parcel Transportation Analyst will perform the following duties both individually and collaboratively:

• Collect and analyze data for parcel KPI reporting.
• Develop and analyze reports for additional visibility into parcel program, make recommendations for process improvement and cost savings initiatives.
• Develop, maintain, evolve, and produce timely a series of parcel and Supply Chain specific dashboards
• Develop, maintain, evolve, and produce timely a series of carrier and facility scorecards
• Provide expense feedback to key stakeholders
• Communicate effectively and professionally with carrier partners to ensure efficient flow of operations to maintain the customer experience.
• Support projects and initiatives to develop and expand carrier network to improve speed to customer while controlling expense.   
• Provide daily support to fulfillment center / store operations in an Omni-Channel environment. Includes direct to consumer from fulfillment nodes (fulfillment centers, stores, and supplier direct), intra-company, and retail inbound / outbound.  
• Coordinate and support all aspects of the company’s parcel programs:
  • Develop and manage sufficient relationships, programs and processes to support the execution of the organization’s rapidly evolving parcel operations and strategy
  • Provide and maintain broad, deep understanding of current market / industry trends regarding rates and new carrier products / initiatives
  • Identify and develop a comprehensive set of analytics required to support a rapidly growing category.
  • Provide support during peak holiday shipping seasons.
  • Collaborate with and support Customer Care initiatives.   
  • Manage supplier program to ensure service levels are consistently exceeded at the most effective costs.
  • Ensure company and vendor compliance with all parcel / transportation laws and regulations.
  • Perform regular reviews of parcel KPIs to maximize service, reduce costs, and opportunities for optimization.
  • Perform and maintain regular audits of carriers, services, and vendor performance.
• Promote a desire and commitment for continuous improvement:Ensure effective and timely communication between the department and Supply Chain management, the network of fulfillment nodes and various corporate departments to guarantee coordination of efforts.
  • Ensure standardization and sharing of best-demonstrated practices among the operation.
  • Understand and execute the Belk strategic vision and company goals.
  • Review and analyze activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
  • Actively seeking / promoting ways to improve the customer experience.
• Actively supports Manager of Parcel with detailed analytics, regular updates on assigned projects, and recommendations for the program. 

• 2 or more years of parcel and/or supply chain experience with a career path showing increasing responsibility in transportation, logistics and supply chain.
• Experience in parcel / transportation management systems / supply chain technology.
• Ability to create strong, trust-based relationships with peers.
• Experience in parcel / transportation management systems / supply chain technology.
• Ability to successfully work across different groups and organizations.
• Excellent verbal and written communication skills.
• Emphasis on ability to multi-task and prioritize work load.

• Fact-based, objective approach
• Supports a learning culture
• Be a team player
• Willing to embrace leadership role amongst peers
• Focuses on customers and results
• Embrace Belk brand, company vision& culture
• Excellent analytical and critical thinking skills
• Demonstrated sense of urgency and ability to work in a fast pace environment
• Personable, motivated, entrepreneurial, outgoing
• Excellent relationship building skills

• BA/BS in Business, Engineering, Logistics / Supply Chain Management or equivalent.