Order Management Supervisor (1534)

Specific Responsibilities :

LF Products – Order Management Coordinator

Role &  Responsibilities:

•    Responsible for ensuring the Daily Order Drops for e-Commerce & Supply Chain businesses
•    Required time management ensure all orders are dropped and meet SLA’s with 3PL
•    Responsible for daily allocations and order drops to 3PL’s
•    Set up new items and make amendments to item descriptions, dimensions and price as required in ERP system
•    Check customer portals daily to recover or acknowledge POs or advise customers of backorders or address order routing
•    Enter any manual order requests we receive by email or other departments for samples/ sales
•    Assist Planner/ OM Manager when needed to raise/ amend production Purchase Orders
•    Review ship dates (on time and for compliance) and confirm ship dates to customers as required
•    Providing tracking #s when necessary & track PO’s / shipments.
•    Key contact in communicating with carriers to update addresses and phone numbers for shipments
•    Communicate with 3PL’s as and when necessary regarding SCAC codes
•    Responsible for addressing EDI issues with EDI team to ensure systems and orders are processing correctly
•    Work with EDI team to complete EDI testing for new customers and process improvements within OM solutions

Inventory
•    Develop with OM and Sales team a strategy for allocation and advise management if strategy needs to change to cover all customers and increase available allocation
•    Responsible for Transfers and Work orders
•    Input inbound shipments to Wayfair/ Castlegate portal to allow appointments for containers
•    Matching 3PL to BlueCherry inventory and advising OOM when discrepancies are noted
•    Maintain in/out log of returns for each warehouse location- detailing rebox, destroy status etc.
•    Responsible to Cycle count reporting with 3PL & compare to Blue Cherry Inventory to 3PL inventory, identifying discrepancies, for year-end audits/ inventory.

Reporting
•    Generate Daily Sales Snap Shot report and distribute to necessary personnel
•    Responsible to advise management of daily drop totals
•    Inventory Daily Allocation report

Misc
•    Follow up on spare parts request from customers with the customer service team
•    Follow up on returned orders with the customer service team
•    Create claims with carriers for lost/ damaged packages
•    Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Skills and Requirements:

Job requirements

• Must be detailed oriented 
• Strong problem solving skills and analytical skills with a demonstrated ability to handle multiple projects concurrently.
• Great communication skills.
• Ability to work in a multi country team environment and communicate with multiple levels within a large organization
• Strong Excel skills.