OPERATIONS MANAGER

At FitFlop, we believe that if you want to live an inspired life, you’ve got to start with a great foundation.

So we create the world’s most addictive ergonomic sandals, shoes and boots, using world class design, a splash of fashion, and a continuously-innovating mix of beauty, brains and biomechanics.

Because the MicrowobbleboardTM midsole of our iconic first sandal was developed by two visionary biomechanists, and the upper was designed by a world-class fashion-loving graphic artist. It was ‘sportygorgeous’ on top and super-engineered underneath. And women absolutely loved it.

And so we realised that the really cool shoes (or sandals, or boots, or clogs) are the ones you wear until they fall apart because they look good with everything, the shoes that are so comfortable they call your name from the closet, the lived-in ones you love so much you can’t bring yourself to ‘bin’ them. The shoes with that same perfect combination of logic and magic.

We make them. And they – in turn- make us.

Job Title:  Operations Manager

Reports to:  Director of Operations, North America

The Role:

We're about COMFORT, FASHION AND BIO-MECHANICS, meaning that we can leverage our appeal beyond a narrow demographic, and create shoes for SUPERWOMEN of all ages, and for every occasion. Our core sandal product continues to deliver with closed shoes and ath-leisure accelerating growth as we make comfort COOL.

We have an exciting opportunity for an Operations Manager to join our team in White Plains, NY to help us drive the Brand to new levels of growth. You’ll assist and support the Director of Operations with all projects and activities in an exciting and fast-paced environment where there is endless opportunity to make a real impact.

You’ll be an established Operations Manager with a strong footwear background with experience managing a 3PL warehouse. You’ll be super organized, multi-tasking will come easy to you and you’ll be a ‘whizz’ with systems and MS Office applications (of course!). With great communication skills, initiative and as someone who likes to work collaboratively, you’ll be a self-starter with the ability to come in and hit the ground running straight away.

The Responsibilities:

• Work directly with our 3PL warehouse; providing throughput projections to assist with labor planning, manage special projects & inspections, and coordinate VAS work
• Ensure we are compliant with all customer packaging, labeling, & routing requirements
• Responsible for managing all contractual warehousing KPI’s, including inbound / outbound turnaround time, picking / shipping accuracy, & inventory accuracy
• Work with warehouse to ensure efficiencies are being maximized to increase productivity while keeping costs low
• Partner with Customs Broker and Freight Forwarders on all international customer shipments
• Ensuring all parties are conforming to Standard Operating Procedures (SOP’s) and highlighting areas for improvement as they arise
• Identify and report monthly risk & opportunity to the order book / budget
• Review new customer vendor agreements & compliance guides
• Manage customer chargebacks, implementing corrective action when necessary
• Active participant in weekly Sales & Operations Planning meetings
• Present during Quarterly Business Reviews in the company of both FitFlop and Warehouse Senior Management Teams

The Person:

• Experience Managing a Third-Party Warehouse
• Experience with Wholesale, Retail, Ecommerce, & Drop Ship footwear businesses
• Prior experience with EDI
• Knowledge of Foreign Trade Zones
• Understanding of Footwear Customs Classification
• Experienced user of Microsoft office applications (e.g. Excel, Outlook, Word) & online websites
• Strong interpersonal and communication skills
• Articulate and clear in both spoken and written forms
• Flexible and hard working
• Great initiative with the ability to be a collaborative team player
• Highly self-motivated and directed
• Continuous Improvement mindset
• Highly organized; capable of multitasking across multiple projects
• Ability to travel when necessary

Salary: competitive + bonus + benefits