Merchandise Operations Lead

Job Description The Merchandise Operations Lead oversees the performance and development of the Merchandise Assistants. The MO lead oversees the clerical tasks and data entry related to specific merchandise departments of the company. The Merchandise Operations Lead partners with the Buying Team to measure demand (e.g., for purchase order entry, item set-ups, and price changes), and dispatches Merchandise Assistants to that work in a balanced way. The MO lead also oversees quality control for the work and helps Merchandise Assistants problem solve on issues/flag issues appropriately to the Buying Team as needed.
Communicate with buying offices to measure demand for Merchandise Assistants’ work (e.g., number of orders, number of items to be set-up, amount of price changes, etc.)

Dispatch and balance demand coming in from Buying Team amongst Merchandise

Assistants

 Supervise and quality check the Merchandise Assistants’ activities

As issues arise, help Merchandise Assistants problem solve issues and flag as

appropriate to buying team

 Conduct semi-annual performance reviews

Train, motivate and develop team to ensure effective performance and growth

Oversee implementation of new systems, process upgrades, etc. as needed

Qualifications

Graduate Degree with 5 to 7 years of total experience

Relevant experience of 2 to 3 years preferably in a Retail environment

Experience managing and coordinating large teams

Strong computer skills including MS Word and Excel.

Strong written and oral communication skills

Sense of urgency, flexibility and ability to multi-task would be desirable traits

Willingness to learn.

Detail oriented.

Good organizational and clerical skills