advertisement
This job has expired and you can't apply for it anymore. Start a new search.
Atrium logo
Organization
Job Title
MANAGER OF CUSTOMER SERVICE & WAREHOUSE - NYC - $80K-100K
Location
New York, New York
Country
United States
Region
NY Metro
Position type
Permanent
Category
Apparel
Job Function
Customer Serv / Order Entry
Shipping / Logistics / Warehouse
Approximate Salary
80000.00 Per Year
Experience level
Mid to Senior Level
Education level
Bachelor's Degree

MANAGER OF CUSTOMER SERVICE & WAREHOUSE - NYC - $80K-100K

 

Our client is a dynamic start up and one of the fastest growing fashion brands located in the heart of Soho. They are seeking an experienced and ambitious Manager of Customer Service & Warehouse to join their team. The ideal Manager of Customer Service & Warehousecandidate will have customer service and warehouse/logistics experience in the fashion industry, start-up preferred. The main responsibilities of this position will be managing their awesome customer service team and the warehouse. This is a full-time position based in NYC.

 

Salary: $80k-$100k (+ discretionary bonus)

 

Responsibilities:

 

  • The Manager of Customer Service & Warehouse will oversee daily operations of the customer service department and our clients warehouses. Will also be responsible for managing all operations for their business both online and retail stores
  • Customer Service responsibilities will include identifying opportunities to increase sales, brand awareness, and team morale
  • Warehouse responsibilities will include shipping and warehouse management - staying up to date on the latest shipping technology, managing our shipping partners fed ex, UPS etc, Cost cutting, general operation of the e-comm business and retail arm
  • The Manager of Customer Service & Warehouse will ensure successful execution of all order and assists with customer inquiries, handle customer issues, etc.
  • Manages the Customer Service team

 

Requirements:

 

  • Must have operations/customer service experience in the fashion/retail industry; 5-7 years of experience is ideal (any experience as a Manager of Customer Service & Warehouse would be fantastic)
  • A desire to improve processes; Experience as a manager is a huge plus
  • Bachelor’s Degree, required
  • Travel required 1x a month to warehouses
  • Strong communication skills